Job Description
This role is responsible for conducting fraud investigations and initiating recoveries for fraud loss incidents on all cases in EAMEA, excluding India. Job holder should work closely with EAMEA Risk Team and Group FRI including Investigations, Fraud Prevention & detection team to ensure learnings from investigations are converted in the practical controls to prevent reoccurrence of incidents.
Core Responsibilities
- To conduct large scale investigations himself, and as needed, lead a team of Ops/Fraud Risk staff for conduct of fraud investigations to ensure fair and impartial investigations which identify root cause as well as identify the perpetrators
- Ensure that investigation outcome is documented in the form of investigation and management action report in concise manner
- Interact with law enforcement agencies, insurance companies, regulator etc to discuss/brief about the incidents
- Be aware about the regulatory requirements for fraud reporting in all the countries of EAMEA where the Bank operates, including inter alia. Ensure regulatory reporting’s for fraud incidents are done in line with requirements
- To ensure best practices are implemented in the fraud investigations area to support appropriate legal/disciplinary action
- To lead the automation of investigation process for reducing manual effort and improve efficiency and effectiveness of the investigation unit
- Oversight of investigations conducted by First Line of Defence in the bank
- Present investigation findings and trends to stakeholders on periodic basis in the form of investigation newsletter
Specific Accountabilities
- Ensure all reported incidents are objectively reviewed in line with group fraud risk & investigation policy for launch of investigations
- Logical closure of fraud incidents in line with best practices
- Guide a team of young investigators and train them on the job
- Maximize recoveries by coordinating quick action with internal teams/external entities including other banks, insurance and legal teams
- Minimize losses by taking switch action to contain the incident
- Writing of investigation reports
- Should guide the First Line of Defence to conduct investigations appropriately
- Should be able to challenge and be ready to get challenged to ensure fair and objective investigations
- Should lead by example to demonstrate professionalism, ethics and integrity
- Ability to analyse data to identify frauds and validate investigation findings
- Should lead investigation interviews and support others by guiding about the process
- Should work closely with other teams in Fraud Risk & investigation to ensure learnings are identified and relevant controls implemented for preventing reoccurrence of fraud incidents
Qualifications
- Post graduate
- Certified Fraud Examiner, Information security, AML related certification Years & Nature of Experience
- Minimum of 12 years of experience in fraud risk investigations
- Experience of using technology to prevent//detect frauds
- Must have lead a team and should have been directly involved in conducting investigations including conducting investigation interviews, collecting evidence, report writing, issuing reports and presenting the findings to internal/external entities
- Should have conducted investigations related to bribery and corruptions, trade finance frauds, digital channels, procurement fraud schemes and treasury products
- Value-based Behaviours
- Trusted, Knowledgeable, Collaborative, Enterprising
- Should be able to handle complex investigations without supervision, should not get intimidated, able to perform under pressure and with tight timelines, should be self-motivated and having high emotional intelligence so that external factors do not affect the work ethics.
- Technical Competencies
- Knowledge of banking products, channels and fraud schemes including those related to Corporate Banking, Treasury, IT and Operations and Personal banking group as well as fraud schemes on digital channels
- Knowledge of investigation processes, evidence handling etc
- IT knowledge to ensure technology is used to aid the investigations, improve the effectiveness and efficiency
- Excellent Oral and written Communication skills
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