Description
Essential Duties/Principal Responsibilities:
(Describe benchmark key responsibilities in concise, comprehensive statements.)
- Acts as the a technical point of contact for all / selected projects and solutions business.
- Working with Sales Team for the introduction of consistent sales processes to improve efficiency in tendering.
- Manage and handle escalated issues regarding technical and commercial support to our sales team and customers as required.
- Generate as required, department and job reports and present to senior management and members of the team as required.
- Communicate with Xylem’s global and local Manufacturing facilities as required.
- Oversee the development of common processes, and initiate activities related to products. Supports pricing and DOA activities.
- Evaluate and analyse customer enquiries escalated by team, assisting in the selection of the appropriate products to meet the overall requirements and prepare technical and commercial proposals in more complex cases.
- Assist the Order & Logistics Department with clarifications on product configurations and technical information for orders and coordinate the terms and conditions for the sale.
- Co-operate with colleagues in other departments to ensure that departmental functions and objectives are achieved efficiently. Pre-sales and post-sales coordination and support for different departments.
- Train sales representatives, customers and Xylem Sales Team on Treatment & Pumping products.
- Assist team members in liaising with customers and suppliers to ensure equipment is delivered within the contracted timescale.
TEAM MANAGEMENT
- NA
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Required Qualifications:
Minimal education & experience, essential skills & abilities and required license/certification to perform this job.
- Engineering experience – clear evidence of skill at managing a team of people
- A minimum of 5 years’ experience in the water/wastewater markets, preferably in an Engineering/Process Control environment.
- Intermediate level of product and market knowledge required.
- Basic level of Project Management experience.
- Fluency in English with a second language is highly preferred.
- Degree in Engineering (Preferably Chemial, Mechanial or Electrical)
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