System Analyst, Gulf Bank, Kuwait

 Job Purpose

To improve endpoint services, manage IT Service Improvement Projects, and owner endpoint applications

Job Accountabilities:-

Business Specific
• Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
• Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
• Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
• Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
• Participate in project planning and delivery including implementation, and testing.
• Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
• Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
• Perform a variety of tasks within the general scope of the job and others as assigned by the management
• Get involved in Business initiatives with IT for upcoming implementation and new solutions for end-users

Generic

Policies & Procedures:
Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so thatwork is carried out in a controlled manner

Corporate Governance:
Ensure compliance with all CBK, GB operational procedures, Risk and AML policies
Key Performance Indicators
• Promptness in answering to queries Relevance of information provided
• Consistency in maintaining adequate turnaround time on query / complaint resolution
• Effectiveness in maintaining inter departmental coordination
• Overall employee satisfaction levels (measured by internal surveys)
• Adherence to banks overall policy and IT procedures

 

Qualifications

 

Bachelors Degree / Advanced Diploma in IT/ Computer science

Knowledge
IT Service Management process and practice.
IT organization models. Awareness of critical banking processes

Experience
2 - 3 years experience in a similar role, in a professional office environment

 

Primary Location

: Kuwait

Job

: Entry Level Jobs

Organization

: IT Service & Support

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

 Day Job

Job Posting

: Apr 10, 2022, 3:22:56 PM

https://gulfbank.taleo.net/careersection/ex/jobdetail.ftl?job=28011

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