When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Job Summary:
The role will be part of the wallet domain within the Fintech team at talabat. The candidate will be required to lead multiple projects that unlock opportunities to grow the wallet ecosystem at talabat across riders and customers.
What's on your plate?
- You will be tasked with driving operations for the wallet
- Prepare project plans for timely rollouts of initiatives and provide visibility to all stakeholders
- Prepare SLAs, after coordinating with the cross functional teams and then ensuring its implementation and compliance for smooth operations
- Ensuring all internal stakeholders (finance, legal, customer care, tech, product etc.) and other third party service providers (where applicable) are aligned for rollouts and operations
- Work closely with external partners to drive operations
- Business performance tracking, preparing weekly, monthly updates for visibility of stakeholders
What did we order?
- Passion for fintech and an understanding on how a business like Talabat can leverage fintech to realize efficiencies in the ecosystem
- Wallet/fintech experience in any market is highly desirable
- Self driven with a high sense of ownership and require minimal supervision
- Solution-oriented and with a high sense of ownership
- Comfortable with analytical tools
- Hold excellent presentation and communication skills
- Comfortable driving multiple initiatives in parallel
- Ability and willingness to learn new topics fast
- Hold good interpersonal skills and ability to build relationships
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