Middle East Jobs, Careers, Vacancies: Spa Therapist, Alila Hotels, Nizwa, Oman

Summary

Objective / Summary:

Under the general direction from Alila Hotels Policies and Procedure to act in a professional and proper manner to ensure maximum levels of guest service and satisfaction are provided.

Core Competencies

Skill

Has Massage Skills
Has Facial Skills
Has Reflexology skills

Knowledge

Good in English
Has Product Knowledge skills
Has Body anatomy knowledge
Has Treatment benefit and contra indication

Self Image

Responds appropriately to customer inquiries, requests or complaints
Acts to makes things better for the customer
Encourages others to work together as a team

Trait

Engaging to the guest
Acts in a consistent manner
Acts to gain confidence and trust from superiors and colleagues
Works well with other people
Communicates clearly and successfully in English Remembers faces and names easily

Responsible on Operational stock take and inventory

General Responsibilities

Willing and able to perform all spa treatments featured on the Spa Alila menu
Must possess a solid understanding of spa alila’s products and their healing benefits.
To be focused and dedicated to performing each treatment consistently and from the heart.
Participate in training including Japanese and English language classes, product knowledge, operation standards, service and all therapeutic trainings.
To be easily and quickly adaptable to change with therapies and flows as training and development is provided.
To be easily and professionally adaptable to each and every guests wellness needs.
Must take good care of personal grooming and hygiene, including eating well and drinking plenty of fluids.
Must present yourself at all times in a well groomed manner.
Believes learning never ends and is passionate and receptive to learn new therapies and products.
Must understand and obey hotel and spa’s policies and procedures.
Ensure all stations, treatment rooms, public areas and store rooms are prepared and kept to standards.
Ensure your working area and treatment rooms are perfectly clean before the arrival of any guests.
Continue to learn other language skills and use with confidence.
Fulfilling the training matrix minimum requirements.
Pass on any guest’s comments, good or bad to spa supervisors and managers.
Pass on any information regarding damaged operation equipment, fixtures, furnishings, depleted stock levels or product defect to spa supervisors and managers
To contribute to creating a happy and harmonious working environment