Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business and our community. Investing in people is how we do it.
You will be part of
Technical Support delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Milestone organization, services and products. You will support EMEA Sales team by Educating and Training Milestone Business Partners and empowering the Milestone community by growing their expertise in designing and implementing Milestone solutions.
What you will do in a typical day at Milestone
- Delivery of Professional Services (installation, configuration, systems audit, troubleshooting, etc.); delivery may be remote or onsite, thus requiring travel
- The installation, configuration and troubleshooting of Milestone software.
- Deliver Technical Support services when required, for Milestone software and appliances.
- Accurate submittal of business expenses for the month to Operations Planners/Finance at the end of each job.
- Develop and improve the Professional Services procedures, processes, and tools - actively participate in their optimization.
- Promote Professional services.
- Maintain a working understanding of Milestone software and hardware solutions.
- Work directly with Milestone Sales Teams, Partners and in some cases, End-Users.
- Work directly with customers to plan service delivery and agenda for onsite and remote Professional Services scenarios.
- Manage personal travel itinerary
How you can match
- Degree in Computer Science or Computer Engineering or equivalent experience
- Native-level verbal and excellent written communication skills in English
- At least 5 years' work experience providing technical support for external clients
- Demonstrate good analytical problem-solving capabilities
- Experience with remote service delivery and troubleshooting
- Experience with PC hardware and software installation, configuration, and troubleshooting
- Good understanding of IP Network technologies and experience in administering Windows OS
- Knowledge of Microsoft AD user/group authentication
- Good technical understanding and practical experience with Microsoft Windows Server operat-ing systems
- Knowledge of Wireshark (or equivalent tool)
- SQL Express Management Studio knowledge
- Strong technical knowledge of Milestone products.
- Reliable, Open, Independent, Flexible & Innovative.
- You are willing to travel approximately 40 days per year
Thrilled to hear more
If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV. Interviews will be conducted on an ongoing basis. If you have questions for the position, please contact Rossen Goranov, Technical Support Manager
About Milestone
When joining Milestone, you will become part of one the world’s leading providers of video management software in and beyond security. Since starting up in Denmark in 1998 our team has grown to include nearly 1,000 employees based in 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come.
We believe that in addition to our strong and exiting technology, our success is also based on our dedication to putting people first – both the people we work with and the people around us. It’s how we grow our culture, our business, and our community. Because at Milestone, we grow together. Ready to elevate your career with an amazing team? Join Milestone. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career
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