Middle East Jobs, Careers, Vacancies: Product Support Specialist, Solera, Dubai, UAE

The Role

We are looking for a product support specialist to help support our customers across the UAE region. Via our service desk they will be responsible for assisting customers with queries related to our product range in terms of our data offering, workflow, API and logic.

What You’ll Do

Responsible for ensuring the customer support you provide to our customer base is professional, meets set KPIs and ensures we achieve a positive outcome for the customer
Provide level 1 and 2 technical support to our customers
Work with the team to enhance our ways of working in process, systems and tools and internal metrics

What You’ll Bring

Minimum 3 years of experience in a customer support environment
Experience in an automotive and/or Insurance sector would be beneficial
Strong experience in Level 1 and 2 customer focused technical support in meeting SLAs
Experience and knowledge of ICT support functions including service desk ticketing (we use Salesforce) and escalations
Understanding of cloud-based SaaS and also distributed computing environment delivery platforms
Problem solving skills and the ability to ensure technical problems are managed efficiently and effectively
Fluent in English

https://solera.wd5.myworkdayjobs.com/Global_Career_Site/job/Dubai/Product-Support-Specialist_JR-010892-1?source=Linkedin

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