Middle East Jobs, Careers, Vacancies: Practice Training Specialist, Thomson Reuters, Dubai, UAE

Practice Training Specialist, Thomson Reuters, Dubai, UAE

BASED IN DUBAI UAE

Primary objective of the Practice Specialist is to provide online digital product training for legal and tax customers and/or employees to support new sales, increase customer usage, drive growth and contribute to retention targets.
The role is a “practice expert” using legal industry knowledge to drive usage, reinforce value position to ensure the customer gets a return on investment resulting in high retention rates.
The role will be part of the Customer Training team across Asia and Emerging Markets reporting to the Head of Customer Training LP, AE

About the Role

Design and deliver customized legal training programs to meet the changing needs of client using topical and current examples.
Develop digital assets, eLearning, and online webinars which supports digital learning needs of customers.
KPI – Achieve a learning outcome score of 4-4.5
Provide pre and post sale support to drive growth

Retention:
Contact new customers in the assigned region/territory to offer training – f2f and/or digital options.
Proactively contact all customers in the territory 6 months out from renewal date to offer training – med/lrge law customers.
Work in partnership with the CRM to identify/manage at risk customers to formalize a retention strategy.
Design and deliver topic focused webinars to contribute to the quarterly schedule eg Master class.
Provide research assistance to clients to support pre and post sales – “ask a trainer”.
Prepare and deliver customize training courses to meet clients needs e.g topic, practice area, scenario and platform.
Contribute to creating and reviewing training digital assets published on the training portal e.g videos, eLearning modules, user guides and tips.
Partner with key account & strategic managers to design training programs reinforce the VP’s
Sales:
Support sales activity by conducting product demonstrations, creating topic and practice area videos, and demonstration scripts to support sales certification programs.
Identify up-sell and cross-sell activity and submit referral form for sales
Development:
Maintain up-to-date topical leading case knowledge to enable building appropriate examples which highlight the VP.
Adopt agile ways of working to deliver training team projects
Business Support Activities:
Provide platform UAT and client feedback to support product development and enhancement releases.
Support TR internal training requests to align with business priorities e.g induction and certification.
Operational:
Timely and accurately record keeping with 24 hours of event – (client contact, training events, cases, ask a trainer).
Send post training evaluation feedback request to all attendees within 24 hours of the event.
New training event requests SLA 24-48 hours from when the case is raised in line with SLA policy.

About You
Training qualification and/or legal studies or law degree or accounting qualifications (which ever applicable to type of training provided)
Worked in a law firm or accountancy firm.
Understand legal or accountancy concepts, application and practice.
Strong communication and highly developed presentation skills, with an ability to think on one’s feet and communicate complex concepts to demanding groups of professionals.
Ability to field questions and control training/classroom environment
Experience in the design and delivery of training programs.
Experience with preparation of support learning materials including user guides and research tips.
Experience in developing eLearning training modules
Experience in conducting training needs analyses and adopting design methodologies to construct adulting learning programs.

Our Culture: *Awards, BRGs, events, office perks, flexibility, etc.*
Learning & Development: *Career tools, learning resources, etc.*
Benefits: *Health benefits, fitness, parental leave, time off, etc.*
Social Impact: *Volunteer, sustainability, community relations, etc.*
Compensation: Base salary and a variable compensation that is directly related to your success

https://jobs.thomsonreuters.com/job/15110746/practice-training-specialist-dubai-ae/

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