Middle East Jobs, Careers, Vacancies: Data Analyst, Etihad Airways, Abu Dhabi, UAE

Data Analyst, Etihad Airways, Abu Dhabi, UAE

Synopsis

Collate, analyze and present research and analysis, assist in complex analyses and support in scenarios and roadmap definition to provide the business with fact based action plans.

Accountabilities

SPECIFIC RESPONSIBILITIES

Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal / external customers to meet their requirement

Receive and analyse issues or complaints to ensure they are solved or addressed in the most effective manner

Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner

Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided

Work closely with supervisors to improve the execution of assigned activities

Track major customer complaints and report key issues to supervising colleagues

Interact with internal teams to ensure consistent and reliable customer service

Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation

Identify and highlight potential areas of improvement to support continuous improvement of service and/or operations

Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service

Education & Experience

EDUCATION and EXPERIENCE

1- Have basic knowledge of Sabre Inventory, Pricing and Revenue Integrity
2- Have a minimum 4 years' experience in the Commercial division
3- Have an understanding of working with Groups Sales optimizer system

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit etihad.com

https://careers.etihad.com/job/Abu-Dhabi-Data-Analyst/730496522/

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