At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.
Are you looking for an inspiring career? You just found it.
Position Objective:
Lead a dedicated team of Customer Service & Logistics Representatives and provide effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of supply chain and customer service.
Role and Responsibilities:
- Lead and supervise a team of dedicated customer service and logistics representatives.
- Ensure the team follows customer service processes, from order entry to the delivery of goods.
- Monitor the team for the achievement of the best results as per the set KPIs.
- Liaise with stakeholders (customers, sales managers, production units, and logistic personnel) to meet and exceed their expectations.
- Experience in Order to Cash handling.
- Proficiency in SAP, Incoterms, Letter of Credit, MS Office.
- Prepare KPI report for the management.
- Create and maintain files and reports needed by different teams.
- Proven leadership and management skills.
- Support the team to resolve the issues raised by internal and external customers.
Qualification (Knowledge, Skills, and Abilities):
- A Bachelor’s degree in business administration or equivalent; and 3 to 5 years of related experience and/or training; or equivalent combination of education and experience.
- Team Lead experience in customer service, and logistics.
- Good communication skills; fluent in spoken and written English. French and Arabic would have an added advantage.
- Working experience with SAP and Incoterms 2020.
- Experience in dealing with Global Inspection Companies such as Bureau Veritas, SGS, Intertek, etc.
- Ability to effectively establish rapport, present information, and respond to questions from managers, clients, customers, and other stakeholders.
- Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata, and percentages.
- Ability to apply concepts of basic accounting.
- Skill and ability to organize and prioritize work and meet deadlines.
About us
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.
If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.
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