Middle East Jobs, Careers, Vacancies: Chief Operating Officer - Sports Facility, Black Pearl Consult, Dubai, UAE

Chief Operating Officer - Sports Facility, Black Pearl Consult, Dubai, UAE

A fast growing sports facility in the UAE is urgently looking for a Chief Operating Officer who will report directly to the CEO and the Board of Directors. The Chief Operating Officer will be responsible for overseeing all aspects of the operations of the padel sports clubs, monitor and adjust financial performance, provide guidance to the Board on governance matters and lead the management team(s) to deliver a superior member experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and their guests. Furthermore, the ideal candidate is expected to keep the collective best interest of the company in mind at all times.

Key Responsibilities:

Develops, manages and implements long term/strategic, capital and business plans, operating reports and general policies and procedures for both centers.
Responsible for the timely development of accurate annual budgets for each direct report departments. Coordinates the preparation of the comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring and achieving business and operating plans for all the center
Prepares and monitors monthly and quarterly financial reports/statements, revenue goals and expenses as well as generating various (weekly, monthly, quarterly and annual) business reports and forecasts.
Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, operating costs and other elements. Recommends effective corrective action, as needed.
Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration and accountability.
Maintains close contact with members on a daily basis to ensure member satisfaction expectations are exceeded. Oversees the resolution of member, guest and employee feedback and challenges in a timely manner.
Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas.
Oversees the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitors sales and marketing results to ensure goals are met. Supports and guides team with the creation of marketing programs to promote the facility’s services to potential customers.
Ensures operations comply with all applicable local, state and federal laws.
Ensures compliance with purchasing policies and procedures and that all centers are benefiting from vendor relationships and national accounts.
Oversees the care and maintenance of all of the clubs physical assets and facilities. Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.
Reinforces with key department heads the need for training programs to include but not limited to member service, food and beverage service training, train the trainer programs, safety and other training programs.
Monitors all center’s overall safe-work practices, coordinates ongoing safety education programs, and ensures compliance in all departments. Emphasizes prevention through training, inspection and preventive enforcement.
Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person.
Develops and maintains a positive management philosophy to guide personnel toward optimal operating results, employee morale and member satisfaction. Reviews policies relating to personnel actions & training along with professional development programs.
Updates and oversees implementation of company policies and procedures for direct report departments, including compliance with all company standards. Recommends improvements as necessary.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Directly manages center operations that may include, but is not limited to: Center Manager, Sports Club Manager, Head Padel Professional, Head of Administration, Head of Accounting and Head of Health and Safety.
Assures that effective orientation and training are given to each new associate. Ensures ongoing training programs are adapted and documented for the property.
Maintains membership with other professional associations (as appropriate). Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Coordinates efforts with onsite HOA management, as needed, on major projects.
Other duties as assigned.