Warranty Coordinator, Samsung, Dubai, UAE

 Position Summary

The successful applicant be will In-charge of warranty operations for assigned countries

Role and Responsibilities

• Warranty Claims Management

• Monitor and manage Warranty Claim holding ratio

• Ensure that all warranty claims comply with Samsung Warranty Policy

• Maintain warranty provision as defined by HQ on monthly/ quarterly basis

• Monitor and control use of Special Codes

• Make sure bi-monthly closing is done on time and all ASCs are being informed to initiate Invoice within a week for both closings

• Make sure claim amount is paid within 30 days from Invoice date by SGE

• Update master data whenever there is a change in suggested by HQ/ new agreement have been signed

• Make sure there is absolute no gap between claim amount/ master data and agreement with ASC

• Plan and conduct annual/ routine audits at suspected ASCs to identify gaps between claims and actual operations, document the issues and make counterplans to improve the situation

• Prepare warranty training manual and arrange annual warranty workshop to train all the warranty coordinators of partners for healthy warranty operations

• Maintain Service pack/ special service agreements with customers and provide relevant information pertaining to its utilization on monthly/ routine basis

Skills and Qualifications

Qualifications & Experience

• Bachelor degree
• 5+ yrs of experience in Customer Service with a reputed Company
• Currently working in GCC/ Existing GCC working experience

https://sec.wd3.myworkdayjobs.com/en-US/Samsung_Careers/job/Butterfly-Building-Tower-A-Dubai-Media-City-Dubai-UAE/Warranty-Coordinator_R53662?source=Linkedin

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