Strategic:
§Lead, direct, and control all facets of activities within the communities to ensure high quality community experience and services are delivered while working within budgetary guidelines.
§Develop the annual operating budget for the community; monitor and oversee utilization of these budgets to measure efficiency and determine areas needing improvement.
§Explore potential revenue generation opportunities; Develop and implement strategies and/or market plans that will drive revenue growth and increase asset value.
§Drive the community to continued operational success by proposing income-producing opportunities such as competitive pricing and value-add community enhancements.
§Keep track and ensure revenue and expense targets are consistently achieved and recalibrated.
§Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the community;
§Promote high level of customer satisfaction through exceptional customer service and on-going communication about the performance of the community.
Operational:
•Develop and implement community operational guidelines for external stakeholders & service providers to ensure standard level of services i.e., FM, O&M, etc.. are delivered across all communities in accordance to the SLA, Aldar standards and local requirements.
•Ensure guidelines are disseminated and communicated to internal/external stakeholders to observe due diligence.
•Oversee the administration, distribution and collection of service charges; Ensure accurate calculation of service charges in line to Aldar guidelines and efficient distribution and timely collection of payments from customers.
•Oversee the villa modification processes from receipt of request from customers to completion of project; Ensure NOCs request are properly assessed, approved and in line to Aldar standards and local authority requirements.
•Ensure all customer-facing activities promotes high level of satisfaction by addressing and resolving needs, queries and complaints on a timely manner and through clear, decisive and caring communication.
•Ensure proper coordination with Aldar internal disciplines and government authorities.
•Oversee the procurement activities in terms of selection of vendors, services, etc to ensure the processes and procedures are in line to Aldar standards and guidelines.
Qualifications
YoE / QUALIFICATIONS / SKILLS
RELATED YEAR OF EXPERIENCE
Min of: 10+ years of related experience in community / property management, resident services and customer management in a large-scale real estate developments.
YOE IN MANAGERIAL POSITION
Min of: 4+ years in a similar managerial position.
FIELD OF EXPERIENCE
•Real estate with large developers
TECHNICAL AND INTERPERSONAL SKILLS
•Strong working knowledge of community management and owner association Strong working knowledge of customer service principles and practices.
•Experience in analyzing reports critical to community operations.
•Excellent verbal and written communication skills are required.
•Ability to manage multiple and complex operational matters on a daily basis.
•Proficient in Yardi software and accounting principles.
•Excellent organizational skills in order to prioritize daily schedules.
•Ability to work independently with a sense of urgency and are solutions oriented.
•Strong leadership and strategic thinking skills.
•High degree of accuracy and attention to detail
QUALIFICATION
Bachelor degree in business administration, real estate or related field
Primary Location: AE-AZ-Abu Dhabi
Job: Development Management
Organization: Community Management
Employee Status: Direct Hire
Job Type: Standard
Job Posting: Mar 7, 2022, 1:54:16 PM
https://aldrecruit.taleo.net/careersection/ex/jobdetail.ftl?job=20381
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