The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The employee will be responsible for fraud investigations mainly dedicated to B2B internal and external areas. Also will analyse the related areas like sample TMOs and business case
Shared responsibility for activities relating to B2C frauds with team- Ensure that the UDV Discounts calculated by the Activation system is correct and monitor the orders created by using UDV Discounts to find out any fraudulent orders.
- Monitor the Users who created the SDF Discount Requests in the system and Monitor the approvals provided in the system periodically.
- Perform the cost benefit analysis on accounts where the SDF discounts are given on High End Devices.
- Multiple discounts being passed on same accounts, discount expiry analysis.
- Contractual benefits analysis once contract expire/renew
- Reconcile Vouchers /prepaid cards given to B2B with billing system
- Monitor the Device passing to legitimate customers especially Devices given under SDF.
- Responsible to do the Sample Cost Benefit Analysis for all groups i.e., Strategic, Large and SME/SoHo of B2B Accounts i.e., OOK is getting appropriate Gross Margin for all the accounts.
- New product validations for B2B post/pre -launch
- KYC checks and compliance for B2B activations
- Monitor the Fraud and Bad Debt analysis and B2B EPR and CPR customers.
- Regular Monitoring and support the team to perform Fraud Analysis on B2C.
- Monitor and find-out the loopholes in the Activation System like incorrect penalty calculations in deactivations, promotion, override, un-authorized access in key activities like pink list etc.
- B2B TMO Rate Plan validations i.e., to check the configurations in RAS, BSCS and CS that the Benefits are configured as per the Business requirements.
- Support the team to perform Ad-hoc analysis on Agent investigations.
- Analysis as required for different subscription frauds leading to increase in bad debts
- Provide analysis and summaries of information as directed ensuring key issues brought to the attention of the FM Management
- Make positive contributions in the area by building controls in business processes and systems across Ooredoo.
- Initiate and conclude systematic investigations on suspected transactions
- Identify issues and take corrective actions to resolve problems.
- Identify and undertake investigation into discrepancies or shortage of information / data and either take action or reports issues to FM Management
- Advise supervisors of any significant deviation from established process or any procedural default to take appropriate action on time.
- Identify “hot spots” within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.
- Ensure fraud instances are identified and undertake investigation into discrepancies or shortages of information / data and either take action or report issues to the FM Management
- Assist in Verification process for B2B Activations
- Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.
- Regular and timely escalation of revenue leakages/ fraud/process gaps.
- Provide analysis and summaries of information as directed ensuring key issues brought to the attention of FM Management.
- Monitor control reports on fraud instances and performance of the FMS on a regular basis.
- Contribute to the motivation of junior staff, providing day to day assistance where necessary.
- Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
- Other duties as directed by Manager/supervisor or other superiors.
- Degree qualification with appropriate registration with a recognized professional institute
- Working Knowledge in a Fraud Management System (Like Subex FMS, Etc.) would be an advantage
- Strong Management Skills
- High Analytical skills and lateral thinking
- Highly Computer Literate
- Good Communication Skills
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