Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme
Your New Role
Are you an excellent communicator, passionate and committed to delivering exceptional customer service support to customers? Are you proactive, independent, and highly organised? Great news! Survitec now have the perfect role for you.
This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices.
As part of your new role, you will receive, process and plan the delivery of customer orders, using knowledge of product and technician availability, and the technical requirements for service delivery across a range of Survitec safety solutions. You will also plan and coordinate technician time, parts and other physical resources effectively and according to standard service delivery processes. Also providing customers with timely information on progress and ensures accurate and timely billing of all works carried out.
What You Can Expect from the Role
Key Responsibilities and accountabilities:
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery; tracks delivery of servicing activity, ensuring appropriate authorisations for additional work and accurate billing
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a key point of contact for resolving customer queries / complaints about work in progress
- Quote for local business as needed, ensuring standard pricing and terms are applied in each case
- Issue certificates promptly and ensures all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
- Respond to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required; works with Finance colleagues to address any credit or billing issues swiftly to enable on time collection of funds
- Provide exceptional service to customers to encourage continued use of Survitec’s products and services
- Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure
- Plan and coordinate technicians to deliver servicing installation, maintenance and repair activity to quality and safety standards, standard work routines and appropriate to the level of qualification of each technician
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies). Actively seek opportunities to drive controlled continuous improvement of the planning process
- Work with stores colleagues or monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity
- Represent Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements
- Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.
The Experience, Qualifications and Skills You Will Have
Essential Criteria
- Educated to A-level or Further Education College equivalent level
- 1 -3 years of experience of delivering high quality work unsupervised
Why You Should Work for Us
- Competitive base salary
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
How to Apply
Please click Apply Now
If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.
The safety of our colleagues and candidates is our top priority so for now, all interviews will be taking place via video call with our hiring managers.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
https://survitec.csod.com/ux/ats/careersite/4/home/requisition/695?c=survitec
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