Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the Job:
An exciting opportunity has arisen for an experienced Reservation Agent to join the Rooms Reservation department in Jumeirah Beach Hotel. The purpose of this position is to be responsible for the timely and accurately handling of high volumes of reservation requests through different channels such as telephone and email. You will be required to take ownership to drive and deliver your own performance in line with Jumeirah standards for reservation conversion, call, email and data entry quality, customer service response times and your productivity and efficiency.
Main duties will include:
- Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
- Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional, and efficient manner upselling where appropriate to achieve all revenue objectives
- Proactively handle and resolve customer queries and escalations through all channels which may include Telephone, email, WhatsApp and social media
- Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
- Complete all Reservation tasks including reservations, amendments, cancellations and upsell in any customer channel including Group Bookings
- Complete reservation checks for all reservations made including Group Bookings
- Reservation Filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
- To effectively manage the process of No-Show/Cancellation reports
- Ensure compliance with the room reservations quality performance requirements
- Complete payment requests and follow up for payments not made including group Bookings
- Any other duties as may reasonably be requested by the management
About you:
The ideal candidate for this position will have the following experience and qualifications:
- To be considered for this role you must have at least 12 months experience in a hotel or centralized hotel reservations function
- You must be able to communicate clearly and effectively (fluently to a high standard) both verbally and written in English
- The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese, or European languages other than English)
- Computer literate in all Microsoft Office packages
- Proven experience in using a PMS system preferably Opera PMS is desirable
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Primary Location
: United Arab Emirates (AE)-Dubai-DubaiJob
: Food and BeverageOrganization
: Jumeirah Beach Hotel [JBH]Job Posting
: Mar 7, 2022, 7:20:36 PM▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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