Patient Support Programs’ Coordinator, Amgen, Dubai, UAE

 Responsibilities:

This incumbent will be responsible for the execution of the Patient Support Programs (PSP) and services in coordination with third parties:

  • Support the execution and maintenance of the Patients’ Support Programs (PSP) and activities, as applicable (call centers, patient education, and clinical networks) initiated by Value & Access Managers
  • Develop PSP trackers and frequently update them to ensure all statistic data is perfectly saved and trustable
  • Develop the PSP structure according to the brands’ needs and ensure the correct execution of the tactics planned per brand and financial efficiencies
  • Lead the relationship with vendors; contracts, training, processes, KPIs to monitor program progress.
  • Ensure fully compliant practices, policies & procedures; works closely with Safety, Compliance, and other partners/ stakeholders
  • Execute the financial reconciliations, including financial transactions to vendors, third parties, and partners

Qualifications:

  • Bachelor’s degree in Business Administration or Finance
  • A minimum of 2-3 years of experience in the position or similar
  • Experience managing different vendors (contract management, relationship management)
  • Management of computer systems (CRM databases & MS Office)
  • Fluency in English, both in oral and written communication

Preferred Requirements

  • 1-2 years of experience at a pharmaceutical/biotechnology organization in Patient Support Programs are strongly preferred
  • Proven ability to work with all levels of management and the general workforce
  • Exposure to project management principles


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