DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
An exciting opportunity for a candidate with a solid background in freight forwarding in our Air & Sea department to join our team in the Dubai branch.
We are offering you the opportunity to join DSV UAE‘s team as an Operations Executive, Air & Sea. The role is responsible for the execution of offshore shipments in accordance with the outlined SOPs for an Iraq based Project. You will be able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues and provide resolution to clients. The role is based in Dubai.
Detailed Responsibilities:
Pre-Shipment
- Supervise Data Upload and PO Quality reports
- Ensure all vendors are contacted within the SOP timeframe by the team and manage interaction performance
- Ensure all documents are available in myPA system for customer, origin and destination offices to download
- Run and manage Data Quality reports as defined by Project Manager
Shipping - Ensure all shipments conform to the transit time matrix as defined in the SoP/ KPI matrix
- Ensure that all shipping documents are vetted thoroughly by the Control Tower and conform to the Iraqi import requirements
- Ensure that all shipments, when created by exporting houses, are created under the right Global Ultimate and refer to the right Customer Codes.
- Ensure that e-File is up-to-date and complete in all respects
- Ensure that Cross-Trade file is opened in time as per PA FOP and all invoicing is completed on time as per the Customer SOP
Reporting and Customer Engagement - Responsible for all legs of transport and all milestone reports towards the Customer
- Maintain team performance reports
General Responsibilities - Monitor Close out of IHT’s logged by the team
- Proceed with CAPA reports (root cause analysis) whenever required
- Respond to any customer inquiry within 24hrs
- Ensure billing is done correctly and in timely manner
- Escalate problematic cases to Project manager
- Ensure team is updating all milestones are updated in timely manner with correct information
- Ensure timely contact with carriers to arrange clearance and delivery for AIR & SEA import shipments to HUB.
- Plan export AIR and SEA shipments and consoles to Iraq with HUB Team and carry out all operational activities including transport, documents and loading plan.
- Contact local BGC vendors for transfers/collections of cargo and move to HUB.
- Plan FZ to FZ transfers and take lead with customs inspections.
- Plan HL transport within AE.
- Execute BB import and export shipments by planning with Port, transporter, carrier and the Hub team.
Communication: - Internal– All internal teams.
- External – Customers, Vendors, Suppliers
Qualifications & Characteristics: - Minimum of 4 year’s experience of working in customer service role in freight forwarding industry.
- A Bachelor’s degree.
- Experience of working with CW1 is an advantage
- Knowledge of heavy lift movements including customs transfers
- Experience in AIR and SEA transport
- Experience of handling break bulk shipments movements within Port and local movements.
- Knowledge of customs requirements for inspections in Jebel Ali and DWC.
- Good communication, influencing and organization skills.
- Must be able to take ownership of problems and provide solutions to clients in a timely manner.
- Ability to handle customer complaints effectively and professionally within a timely manner
- Excellent team player and support team as and when required.
- Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
- Ability to meet deadlines and work under pressure.
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