Key Accountabilities:
- Works with QCM colleagues and QM centralised functions to identify and establish policies, strategies and procedures, in line with QM’s policies and guidelines and ensures their successful executi
- Establish policies and procedures to ensure a positive and effective experience for visitors
- Admissions procedures (Families, schools, special groups, contractors, professional visitors etc. etc.)
- Health and Safety Policies
- Risk Assessment Procedures
- Lost child procedures
- Emergency evacuation procedures
- Etc.
- Commissioning / oversee implementation Museum Personalisation framework system
- Commission / oversee implementation of Point of sales and Bookings systems in line with QM’s policies and guidelines and ensures their successful execution
- Liaise with centralized departments as appropriate
- Identify and support development of roles, job descriptions and team structure for front-of-house team
- Identify and support development of recruitment, training and personnel development strategy for front-of-house team
- Ensure all Front of House staffing levels and training requirements are met for opening
- Proficiency in Microsoft Word, Excel, Powerpoint, and internet based research
- Commitment to and enthusiasm for service directed toward a diverse audience and public
- Strong problem solving skills
- Excellent communication skills with fluency in Arabic and English
- Previous experience in the development of policies and procedures relating to service delivery
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