Job Description
- Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
- Set store sales target to maximize the sales and profitability
- Ensure scheduled staff meetings are conducted on a regular basis
- Maintain and enhance the standards of customer service at all the stores
- Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees
- Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
- Monitor the inventory movement
- Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
- Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
- Interpret and make decision on operations and visual standards based on store and client’s needs
- Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required
- Responsible for assessing additional training needs required for optimal performance within the store
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