Middle East Jobs, Careers, Vacancies: Experience Store Team Leader, Vodafone, Doha, Qatar

Job Description

Here at Vodafone, we strive to offer our customers the widest range of market-leading products. We’ve got a passion for offering stand out products and services that surpass our customer’s needs.

Our upcoming store will showcase our products and solutions where customers can understand how technology can improve their daily life. The Experience Team Lead will support in leading, motivating, coaching and developing a team of high performing Digital Experts. This role is a key part of the store leadership team.

With us you will be responsible to..

Own Customer Experience, Sales Targets, Driving Employee Satisfaction, increasing brand Loyalty and NPS
Manage and support the Digital Expert Team's performance and coach them to deliver excellent customer service
Deliver the desired store KPIs such as NPS, TNPS and Customer Experience.
Ensure that the team is trained and in adherence with the store standards and are kept to up-to-date with key propositions
Monitor & Analyze Customer Feedback and report to the management on how to improve customer experience
Ensure effective collaboration across channels, and with other stores

Skills

Apply if you have...

Bachelor’s Degree in Business, Marketing or Engineering is preferred
Minimum 5 years of Management Experience in a Telecom, fast- paced or luxury retail
Fluent in Arabic and English
Excellent Communication & Presentation skills
Telecommunications Experience OR Experience in Digital/technology Awareness / devices/ handsets / Social media domains is a must
Commercial & Curious Mind-set
Digital and Technology Savvy

Commitment

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

https://jobs.vodafone.qa/en/qatar/jobs/experience-store-team-leader-4467929/?job_id=4467929&board_id=68424&source_board=Indeed

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