Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
About the Job:
An exciting opportunity has arisen for an experienced Duty Manager to join the Front Office department in Jumeirah Al Qasr . The main purpose of this role is the point of contact between the guests and the hotel. He/She is also an ambassador of the excellence of the service delivered in the hotel with ensuring all guests are provided with a warm, friendly, courteous, informative and efficient service at the Front Desk. Your key responsibilities will include:
• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.
• To maintain open line of communication and co-ordination with related departments to ensure customers requests and complaints are handled effectively and efficiently.
• To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach.
• Is fully knowledgeable of all services and amenities available in the hotel.
• Is dedicated to assist in training of the Front Office team to deliver excellence in all areas.
• To coordinate that all the Guest History files are well maintained by supervising maintenance of Guest History records and carrying out regular spot checks on the quality and usefulness of the information.
• Is point of contact to handle customer complaints and feedback according to Jumeirah standards.
• Assists the Guest Service Manager in daily allocation of VIP rooms and suites, and the set up of appropriate welcome amenities with the Front Office Administration team.
• Is coordinating groups: checks the room blockings in advance, arranges special check-in desk if applicable, is the contact person during the visit.
• Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests.
• Assists the Front Office team with handling the e-mail accounts and actions guest’s requests.
• To carry out late afternoon duty and relieve the Night Manager’s shifts and duties as required.
• Any other duties as may reasonably be requested by the management.
About you:
In order to be considered for this role you will have
• At least 2 years of working experience in a similar role in a luxury five-star hotel environment
• You will have excellent written and spoken English skills, additional language is advantage
• Knowledge of hotel operating systems is a must
• Your experience in handling guest requests and exceeding their expectations would be regarded as essential
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, life insurance, up to 50% discount off Jumeirah F&B Outlets.
Primary Location
: United Arab Emirates (AE)-Dubai-DubaiJob
: Front OfficeOrganization
: Madinat Jumeirah [MJ]Job Posting
: Mar 7, 2022, 10:34:32 AM▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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