Position Objectives:
- To oversee the Datacenter facility maintenance management and safety programs and manage performance metrics in accordance with account KPIs (Key Performance Indicators).
- Planning and Management of preventive, and corrective maintenance activities, ensuring work is completed in accordance with account KPIs (Key Performance Indicators).
- Manage the established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc.
- In accordance with the account and/or internal metrics. Documents in the maintenance work order system and reports to the client as appropriate to agreed-upon reporting requirements.
- Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
- Responsible for the identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets.
- Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
- Manages vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance.
- May be required to assist with contract negotiations with vendors / Suppliers.
- Oversees safety programs are implemented and adhered to in conjunction with client-specific safety requirements, and actively promotes working safely and the importance of safe work practices.
- Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with the client.
- Provides formal supervision to individual employees within single functional or operational area.
- Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
- Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
- Prepares and delivers performance appraisals for staff.
- Mentors and coaches team members to further develop competencies.
- Leads by example and models behaviors that are consistent with the company's values.
Qualifications & Experience:
- Master or Bachelor’s degree in Engineering or Telecommunication.
- Min of 18 years of Engineering and/or Maintenance Management related experience and formal Datacenter related Certification.
- Ability to make decisions with a thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
- Valid Project Management Certification (e.g. PMP / PgMP), with extensive knowledge of PM methodologies and professional experience in program/projects management and delivery
- Essential skills : Team work, Communication skills, knowledge transfer capability, Cross-functional communications skills and Team building experience
- Good knowledge of executive management reporting, presentations and dashboards concepts with good analytical skills.
- High level presentation skills, and excellent written and verbal English communications skills, Arabic would be an added advantage
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