3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“The impact 3M has on people’s lives and communities around the globe is amazing. As the leader of 3M’s global community giving, I am incredibly proud to be part of and work alongside 3Mers, community partners and customers committed to making positive social change.” – Michael Stroik, director of 3Mgives
The Impact You’ll Make in this Role
As a Customer Service Specialist at 3M Gulf, Dubai, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
- Handling inquiries of moderate scope and complexity.
- Using basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods.
- Handling varied customer transactions, including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts.
- Communicating with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; creates basic reports and provides moderate analysis
- Handling customer inquiries/complaints of moderate scope and complexity such as product returns/exchanges, pricing issues, product promotions, where to buy products, etc. and suggests improvements to respective department(s)
- Analyzing, recommending and suggesting alternative solutions to meet customer needs and/or account specific needs. Builds credibility and trust with 3M customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, related sales, etc.
- Assisting in reviewing specifications for 3M’s customer service methods and procedures, performs order management including shipping routings, order consolidations, import/export, expedites, investigates customer billing issues
- Reviewing purchase order requirements to ensure compliance with 3M terms and conditions. Follows up with customer before accepting order if non-compliant orders, participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency
- May serve as a subject matter expert for ongoing business transformation efforts for assigned area of responsibility.
- Actively participating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- B.A. in Business Administration or its equivalent.
- At least 3 years of experience in import, export and customer service operations with Gulf markets.
- Customer Service mindset & Problem-solving skills
- Processes & Procedures driven
- Team player, results driven & independent approach
- Ability to operate with multiple platforms MS Office, and solid Excel skills.
Additional qualifications that could help you succeed even further in this role include
- Basic knowledge Customer Service Theories & practices within Customer Service (such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics).
- Fair knowledge of Letter of Credit & incoterms
- Makes continuous progress to achieve required level of tech/process/systems knowledge.
- Develops knowledge of assigned area of responsibility including product and market detail and 3M structure, organization, and business.
- Knowledge of technology such as customer portal, social media, social community, CRM tool, etc. Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required. Generally requires the ability to communicate in written English as primary language requirement, and having the ability to read / write Arabic.
=== PLEASE PROVIDE YOUR RESUME IN ENGLISH ===
Target Job Grade: 7 – 8 Please note that the Job Grade is the global 3M Job Grade, and this indicates only the target Job Grade of the position which may varies depending on the skills and competencies of the candidate and local compensation guidelines.
Application Process: Please inform your current supervisor of your application.
Typically, employees will need to have completed two years in their current role before being able to apply for an internal vacancy. More information in our International Recruitment Standard.
If you have any questions regarding the content of the position, please contact the Hiring Manager. If you have any questions regarding the recruiting process, please contact the Recruiter.
Location: This position is located at 3M Dubai
https://3m.wd1.myworkdayjobs.com/en-US/Search/job/AE-Dubai/Customer-Service-Specialist_R01067857
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