Buhler Group in Riyadh, Saudi Arabia is looking for a passionate engineer to join their team as Customer Service Engineer for Consumer Foods. This position will be responsible to provide sales and services to the customer during installation of the machines and its entire life cycle.
Tasks:
- Develop and maintain sales materials and current product knowledge.
- Establish, manage, and maintain current client and potential client relationships.
- Prepare action plans and schedules to increase business activities in the assigned territory.
- Identify sales prospects and contact these and other accounts as assigned.
- Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
- Identify, handle, and resolve customer complaints/concerns.
- Identify and understand customer needs.
- Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
- Follow up on new leads and referrals resulting from field activity.
- Ensures that client data in CRM is up to date.
- Prepare presentations and proposals.
- Participate in marketing events such as seminars.
- Prepares quotation and generates sales leads for equipment/plant business.
- Implements the sales targets of the company in his market territory.
- Optimum customer service and support.
- Performance of repairs on key machines.
- Performance of maintenance jobs on a machine basis.
- Support/troubleshooting over the phone.
- Performance of simple retrofit actions.
- Bachelor’s degree in Engineering.
- Minimum 3 years of working experience in Food processing industry, or similar.
- Fluent communication skill in English language. Knowledge of Arabic is an advantage.
- With PSSR experience is an advantage.
- Ability to conduct sales conversations and contract negotiations.
- Outstanding knowledge of sales and customer relationship management.
- Has the ability to develop technical/technological ideal solutions with and for the customers.
- Has an excellent command of presentation and negotiation techniques.
- Excellent problem-solving and decision-making skills.
- Excellent written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
- Proven ability to work in a matrix organization.
- Willingness to travel.
- International and successful company with sustainable prospects for the future.
- Wide technically and modern environment with interesting challenges.
- Professional environment with an open communication culture.
- Exciting development and training opportunities.
- Great and dynamic work environment.
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