POSITION
Customer Care Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit.
PROFILE
Bulgari ambassador
- Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
- Provide support to final customers on Bulgari products
- Stay up to date with Bvlgari new launches, special collection, CRM Activities
Client Service Champion
- Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
- Make yourself available to receive calls for a minimum of 75% of your on-line time, work weekends and/or evenings.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Document all calls in order to track types of inquiries utilizing a CRM software
- Stay up to date with and follow on-going process, product and policy changes
- Identify and escalate issues in real-time and appropriately.
Team Player
- Provide feedback on a daily basis to the team leader on new issues or call drivers that you have discovered
- Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
- Collaborative team player who approaches challenges in a way to meet needs of others
- Enthusiasm and positive mindset!
ADDITIONAL INFORMATION
BACKGROUND
- 2 to 5 years of customer servicing experience in call centre/contact centre, IT Support, etc.
- Knowledge of the retail / luxury industry is a plus
- English and Arabic Speaking
- Proven success record in a fast paced, constantly evolving support environment
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