Synopsis
It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.
With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.
If you have experience in website management, specifically in optimizing conversions, and would like to grow your career in a dynamic environment built on collaboration, wellness and trust – we invite you to apply.
In this role you will be the subject matter experts across various domains responsible for managing projects and business as usual activities with the objective to increase conversion rates and improve guest experience across Etihad’s digital touchpoints. Functions include user acceptance testing, payment solutions, online booking engine functionality, mobile, content management systems, online promotions, website analytics etc
Accountabilities
• Manage the delivery of enhancements, bug fixes, and new releases across Etihad’s digital touchpoints in close collaboration with Technology and Innovation, Digital 2020 and Guest Experience
• Lead requirement gathering sessions with Business Analysts, Technology and Innovation teams or external vendors to ensure business needs are met with key objective to improve conversion rate, increase self-service adoption rate or meet legal/regulatory mandates
• Develop business test scripts against requirements and sign off new and existing functionality pre and post release to ensure it meets business requirements
• Manage reporting of errors, guest complaints and failures including liaising with PSS provider and other external vendors to prioritize delivery of bug fixes
• Liaise with Revenue Management, Marketing and Sales teams to manage the upload, distribution and set up of online fares and closed user groups
• Identify trends using website analytics data and data from other internal systems to review impact of new projects/initiatives implemented on Etihad online platforms and provide recommendation to improve conversion rates and grow direct sales
Education & Experience
- University degree level education is required
- Must have airline or online travel domain knowledge and/or understanding of web technologies
- At least 2 years of experience with Adobe Test & Target and Adobe Analytics
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.
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