Customer Experience Agent, Kitopi, Manama, Bahrain

 Kitopi is a tech-powered food company. We partner with and invest in restaurants and food concepts to help them expand beyond borders. Founded in 2018, our mission is to satisfy the world’s appetite. 

Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We are enablers, partnering with brands to deliver food about you. We do this by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to ensure a safe and quick delivery. This is made possible thanks to our in-built, pioneering cloud kitchen technology 'SKOS' - a first-of-its-kind innovation in the world and our 3500+ Kitopians, who bring their best every day.

In addition to on-demand meals cooked in our cloud kitchens, we also offer subscription-based meal plans and a first-of-its-kind virtual food court concept Mix ‘N’ Match. Kitopi currently operates more than 100 kitchens across the UAE, KSA, Kuwait, Bahrain, and Qatar with its tech-hub in Poland and its customer experience center in the UAE. 

What You'll Do

• Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
• Handle Clients at all channels including email, face to face, calls, tickets and social media.
• Liaise with the cross functional teams to guarantee seamless onboarding to the client on Right Bite meal plan services.
• Follow up on Client’s requests to ensure excellent customer experience.
• Assign correct owners to customer request based on identified reasons.
• Capture Voice of Customer and external surveys to learn customer perception and expectation.
• Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
• Ensures adherence to quality standards for all customer interactions.
• Prevent complaints and ensure adequate service recovery where needed.
• Ensure retention rate of client list and strive to achieve the minimal set targets as set by the department head.
• Assists in preparing reports pertaining to daily tasks and sales to the management whenever
• required.
• Manage customer accounts, keep accurate records of customer interactions/ correspondence and transactions.
• Contact potential or existing customers to inform them about Right Bite’s meal plan product and services through outbound calls and emails.
• Perform any other duty as directed by the management.
• Keep records of calls and sales and note useful information.
• Go the “extra mile” to meet the monthly set targets

What Are We Looking For?

• Advance computer literacy/skills
• Bachelor's degree holder
• Basic training on customer service/handling customer complaints
• Good typing speed
• Excellent business correspondence skills

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. 

While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. 

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

https://jobs.lever.co/kitopi/58ad9f17-34a5-40ae-a3ef-1efe4011e0ce?lever-source=LinkedInJobs

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