Middle East Jobs, Careers, Vacancies: Call Center, Novotel, Riyadh, KSA

Call Center, Novotel, Riyadh, KSA

About the job

Be capable of looking after your hotel for the well-being of your customers

Be capable of conveying a positive image of your hotel and brand through your attitude and physical appearance

Be capable of establishing a high-quality relationship with each customer: be a good salesperson

Be capable of guaranteeing customer satisfaction

Be capable of adopting a spirit of cooperation at all times

Be capable of showing your support for and commitment to your hotel and the brand

Be capable of being autonomous

Be capable of being open-minded and self-critical

Be capable of contributing to the team's organization and development

Be capable of overseeing the safety of goods and people

Be capable of contributing to the hotel's profitability in your department

Implementing Novotel's Sustainable Development list at your job

TASK LIST

Use and maintain Telephone Operator System, phone sets and equipments (dONE

Answering incoming calls as per standards- DONE

Operates cord or cordless switchboard to relay incoming, outgoing, and interoffice calls

Make connections and relay calls

Assist guests in establishing local or long-distance telephone connections- DONE

Supply information to callers and record messages

Keep record of calls placed and charges incurred and report to F.O. and Acc Dep't

Perform clerical duties, such as typing, proofreading, and sorting mail

Use the Facsimile, printers and Photocopy Machine

Greet caller and announces name of the Hotel as per standards

Notify maintenance department of switchboard operational difficulties

Maintain record of incoming, outgoing long-distance and tie line calls

Keep record of employees' personal calls and forwards record to Acc. department

Transfer, put on hold calls and/or taking messages as necessary using standards

Offer and make call back when lines are engaged

Carry out information, Emergency and courtesy calls when required by Management

Route emergency calls appropriately

Record, relay and route written and verbal messages and reword it for clarity

Receive and route Emails, Messages and faxes to addressed Dep't or Guest

Monitor alarm systems in order to ensure that secure conditions are maintained

Contact security staff members when necessary

Observe signal light on switchboard, plugs cords into trunk-jack and connectivity

Show courtesy and friendly with guests and colleagues

Communicate with other dep't to solve guest problems

Perform standard techniques in Telephone manners

Full knowledge about all rooms' types, views, amenities, facilities, furniture and rates

Full knowledge about hotel services, events and special offers

Aware of city main events, attractions, shopping malls, conventions and directions

May use Effective Sales Techniques when requested

Relocate Guests to other hotels in Sold-Out Situations

Help Guest with Special Requests

Respond to Questions About Facilities and Events

Follow Guest Privacy and Security Measures

Process Wake-UP Calls via Tel. Operator

Help Guests to make Reservation in or outside the hotel

Keep the Tel. Operator area Clean and Orderly prepared

Read and use the Notice Board and log book for important events occurred

Print all requested night reports to be presented to FOM

Inventory and Requisition Tel. Operator Supplies

Maintain his personal grooming and impeccable appearance

Respond to Situations Requiring First Aid by calling hotel Doctor

Respond to Emergency Alarms promptly as per policy

Be aware of firefighting & evacuation procedures

Full knowledge and adherence to Accor & hotel policy & procedures

https://careers.accor.com/global/en/job/ACCOGLOBAL22000571ENGLOBAL/Call-Center-for-Saudi?utm_source=indeed&utm_medium=phenom-feeds

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