Sr. Officer - Key Account Customer Care, Bupa Arabia, AlKhafji, KSA

 

Job Description

1- ROLE PURPOSE:

Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.

2- KEY TASKS:

- Adding and deleting employees and dependents to the group’s policy and printing the new cards.-

- Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc…), and replace card with updated information.

- CCHI data upload.

- Receive inquiries from the members regarding their membership.

- Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices. 

- Provide proper follow up for ongoing and pending inquiries.

- Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.

- Receive, validate and submit the client’s complaints to the proper channels.

- Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.

Skills

- Background in customer service in telecommunication, insurance, hospitals, banks or FM-CG.

- Able to multitask and work under pressure.

- Commercial skills in combination with service focused mindset.

- Excellent follow up skills.

- Excellent Communication and negotiation skills.

https://careers.bupa.com.sa/en/saudi-arabia/jobs/sr-officer-key-account-customer-care-4474674/

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