Our client, a well-known medical center is currently recruiting for Receptionist to be based in Dubai.
Your responsibilities would include but are not limited to:
Reporting to: Head of Marketing & Reception.
As a Call Center Agent
• Attend customer enquiries through inbound calls
• Document the call details in the software along with a summary of the query
• Assist customers for call back requests received through emails
• Assist customers in booking appointments, when they fail to do it online through the website and educating them about the loyalty program
• Answer queries on redemption, point upgrades, offers, etc.
• Ensure patients' details are updated in the relevant databases as and when requested
• Act as a first point contact for complaint management.
• Follow up on customer complaints/ feedback
As a Receptionist
• Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
• Handling patient complaints and address it to the concerned Clinic/Unit Manager, Supervisor in timely manner without delay. Maintain complete knowledge at all times of all hospital features /services/price/packages and hours of operations.
• Ensure that the place of work and surrounding area is kept clean & organized always.
• Reports equipment failure, safety, and security issues to Patient Care Coordinator.
• Remains professional always and does not involve in any out of departments discussion regarding policies, data and information obtained within the department and as part of assigned duties.
• Accepts additional duties, within the scope of practice in periods of higher workload.
• Use own initiative and perform duties and tasks within assigned period, due dates and in the required format.
• Actively participates in all quality and performance improvement activities within the department and the hospital as per the Performance Improvement and Patient Safety Program.
• Proactively assists and fulfill any tasks given by the Marketing Head.
Requirements
• Minimum of 2 years’ experience in the given field
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
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