Operations Manager, DHL, Dubai, UAE

 Job Purpose

Owning the operational platform, implementation of right processes and practices across the department, work on formulating operational strategy, improve department performance, optimize productivity, hiring, retaining & developing of right talent and ensuring compliance. Act as subject matter expert by sharing expertise on operational process with internal / external stakeholders.

Principle Accountabilities:

1. Manage day-to-day business of operations department by ensuring operational system, processes and infrastructure are in place.
2. Enable performance and exception management, as well as, generation of new solutions and opportunities for best Customer experience.
3. Provide operational support to staff with proper coaching and training on subject with proper delegation of work.
4. Standardize the operational processes and, ensure department KPI’s are in place and, targets are met by developing continuous improvement culture within the team.
5. Collaborates with team, identifies gap and assess opportunities to improve operational process for seamless business execution.
6. Administer positive atmosphere within the team by upholding DGF values.
7. Adherence to QMS (Quality Management system) and drive continuous process improvement and automation mindset.
8. Accelerate digitalization in line with company strategy.
9. Maintain credible, professional relationship with internal, external Customers, channel partners and Vendors.
10. Conduct periodic performance review and develop open and constructive feedback culture within the team.

Key Skills / Qualifications:

1.        Proficient in People management & Leadership skills
2.        Proficient Communication skills
3.        Negotiating & Conflict management skill
4.        Entrepreneurial Outlook
5.       Commercial and operational leadership skills.

Expected Educational Qualifications Level:

1.        Graduate / Masters, preferably in logistics and supply chain management.

Expected Years of Experience

1.        Up to five years of Experience in Freight & Logistics business

2.         Up to five years of experience in people management role.

https://careers.dhl.com/global/en/job/DPDHGLOBAL108302ENGLOBALEXTERNALAVATURE/Operations-Manager?utm_source=indeed&utm_medium=phenom-feeds

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