CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.
Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in its headquarters in Marseilles.
OFFICER EXPORT DOCS (M/F)
THE ROLE:
- To ensure absolutely error free execution of the daily job responsibilities with extreme caution and due diligence as per HO procedures and Internal SOP of the Export Documentation Deparment.
- To ensure achievement of all the KPIs related to Export Documentation.
- To ensure proactive and superior service delivery to internal and external customers at all times.
- To execute duties in accordance with instructions received from the Assistant Manager Export Documentation as per business requirements.
RESPONSIBILITIES:
- To ensure 100% compliance of HO procedures and Departmental SOP for Export Documentation.
- Follow up with customers to ensure Shipping Instructions are received well before Vessel Arrivals so that manifests are ready in system for all containers loaded on board by Vessel Sailing in case of ENS / US / Chinese Customs filing by SSC.
- Process all B/L amendments after Export Call Closure with the turnaround time.
- To coordinate with SSC for all queries raised, B/L drafts to be sent to customer, amendments to be done, etc to ensure smooth service delivery to our customers.
- To ensure Export manifest are filed with Dubai customs within the stipulated time to avoid late manifest fees.
- Process all B/L amendments after Export Call Closure with the turnaround time as per HO procedures and country regulations
- To ensure 100% implementation of customer SOP regarding invoicing and use of accurate partner codes.
- To ensure Export Call Closure are completed within 5 days from the date of vessel sailing.
- To ensure accurate invoicing of detention and demurrage charges for all Export shipments as per screen shot provided by CSD.
- To ensure timely followup on IDF containers with destination and customers as advised by destination offices.
- To ensure mandatory receipt of all 3/3 obls for Telex Release / BL surrender prior to release of cargo at destination.
- To ensure timely response to customer queries and ensure proactive resolution to issues.
- To ensure calls from customers are attended without delay.
- To ensure followup with customers on pending bills of lading.
- To ensure followup with customers on oustanding invoices for non – credit customers and clearance of the same as per the reports received from Finance dept.
- To ensure daily accurate reporting of all Export OBLs, Waybills released to credit customers with respective charges in the advised format.
- To ensure accurate invoicing of all BL ammendment and Late BL fees as applicable.
- To ensure accurate inventory files to the warehouse with appropriate naming convention in the format YEAR / MONTH / SERVICE / BOX NO. whereby boxes are sealed with the inventory stuck on the each carton.
- To ensure a professional code of conduct with respect to verbal/written communication with customers, office attendance and general office manners within the organization.
QUALIFICATIONS AND PROFILE:
Must have:
- Knowledge of legal and / or regulatory frame
- Knowledge of port / country regulations
- Risk management knowledge
- Incoterms knowledge
- Customer service / user support
- Document management and archiving
- Containers administrative management
- Customer invoicing
- English
- Software / IT Applications
Nice to have:
- Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
- Must have atleast 2-3 years of Industry experience in similar capacity and should have knowledge of the end to end process of customer service and documentation.
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