Experience Support Specialist, elev8, Qatar

 

Job Description

Overview

We’re searching for an Experience Manager to support the day-to-day classroom, virtual, and eLearning program logistics of Elev8’s portfolio and maintain our great relationships with our Learners. This will include involvement in every step of the training process including attending trainings and delivery reporting to ensure Learners have a great experience. You will work within the Elev8 Learning Solutions and Learning Operations units under the Learning Operations Manager.

 

Join an innovative company dedicated to upskilling new global tech leaders.

 

Elev8 is a leading tech educational partner working with enterprises and governments around the world to develop the digital and leadership skills needed to change the world. We’re guided by four key principles, a focus on upskilling and reskilling, hyper-agility and client responsiveness, building a caring culture which comes through to our clients, and long-term thinking.

Responsibilities

This role will:

• Manage the relationship with the learner once the BD/Salesperson provides the information by company/ entity.
• From nomination (send the invitation for learners), registration, invitation letters, outlook invitations, kick-off session, purchase of material & labs & vouchers, Azure Pass, upload the information to the platform, coordinate with the trainers the elaboration of pre-post assessments, quizzes, and exam simulations and the upload to the platform.
• Attend the trainings, controlling access to teams, labs, MS portals, etc.
• Assist the trainer and learners during the courses.
• Manage learning experience and delivery reporting.
• Upload the evaluation surveys and make sure to get the feedback. Eventually, make some calls to evaluate if we met the expectations from the learners.
• Manage the open and closing ceremonies including post-event activities (exam preparation, networking activities, counseling of next steps in coordination with the head of learning).

Qualifications

In this role:

• Bachelor’s degree or other appropriate discipline along with 5+ years in a Client Experience role are required, while a Master’s degree is desired.
• Professional fluency in English is essential, both written and oral, along with excellent interpersonal relationship and communication skills.
• Work experience in the education or training sector is preferred but not limited, specifically in technical training. Experience in managing certification-based technology trainings including training logistics co-ordination would be very valuable.
• Experience managing virtual trainings, knowledge of learning management systems, training platforms and basic troubleshooting techniques, as well as the ability to provide excellent client services in a B2B / B2C environment.
• A self-organized, determined, and consistent team player capable of managing multiple activities to deliver quality learning experiences and exceptional customer relationships while working in a fast-moving, agile, and ever-changing start-up style environment.
• Good stakeholder management, influencing experience, analytical, problem-solving, and project management skills; a Project Management certification would be an advantage.

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Elev8 is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above-listed items.

https://careers.elev8me.com/elev8/jobs/5642?lang=en-us

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