DESCRIPTION
· Assist hotels guests on various internet/IT related issues with high Yes I Can attitude.
- Responds courteously and efficiently to queries and problems from system users
- Monitors and maintains proper inventory of system supplies
- Installation and configuration of new systems
- Assisting guest with A/V requirement if engineering is not available
- Ensures cleanliness of all data equipment and computer rooms
- Maintains a system error/progress logbook and deals with reported problems
- Assist IT Manager to maintains sufficient safety copies of systems software, application and data to be stored on site or off site in fireproof safe
- Assist IT Manager to ensures that Internet is always working in the Hotel and coordinates with our ISP for any problem
- Assist IT Manager to keep current all systems documentation, training manuals, and operational procedures
- Liaise with support vendors in case of any system issues as per AMC
- Assists the Controller’s Department in areas which he needs assistance.
- Any other duties, which may be assigned from time to time
SECURITY, HEALTH AND SAFETY
- Maintains security and checks proper backup of all data files and systems at all times
- Recommends users of preventive maintenance and back up files
- Maintains comprehensive service log
- Liases with Security in investigation of thefts, and irregularities
- Fully understands the hotel’s fire, emergency, and bomb threat procedures
- Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
- Works in a safe manner that does not harm or injure self or others
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
- Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
- Attends meetings and training required by the Controller and Human Resources dept.
- Assists colleagues to perform similar or related jobs when necessary
- Is always able to be reached by mobile telephone, for help and technical support
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
- Maintains equipment, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
- Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function
- Is well updated on:
- Hotel facilities and special promotions
- Marketing promotions
- Laws relating to own field of responsibility
- Stays abreast of current and new industry technology relating to function
- Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
- Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
- Projects a favorable image of Radisson Hotel Group to the public.
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