Job Description

Job Purpose:

Care Agent will act as a primary contact for Customers interested and will be responsible for assisting them in any challenges they may face, also will inform customers of the Products and Services which Retailo provides and project a professional company image through voice and online interactions.

What you'll do:

● Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs).

● Preparing reports for your Line Manager on performance against these KPIs.

● Managing large amounts of calls in a timely and effective manner.

● Solving customer problems; providing detailed and timely product and service knowledge to Customer or refer to concerned party for further actions.

● Keeping records of all customer conversations on the Care team’s database.

● Meeting targets in terms of quality of conversations.

● Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.

● Monitoring and driving performance across your operation and preparing relevant reports for your Line Manager.

Requirements

● 1-2 years of relevant experience in a call center environment preferably in any Tech startup or Retail background.

● Bachelor’s degree in an appropriate field.

● Fluency in English. Arabic language skills are an advantage.

● Proficient in MS Office.

● Knowledge of customer service practices and principles.

● Excellent data analytical skills.

● Superior listening, verbal, and written communication skills.

● Ability to handle stressful situation appropriately.

● Candidate must be present in KSA.

Benefits

What does the role offer?

· A purposeful role with mentorship from an experienced founding team (including colleagues from Careem, McKinsey, Rocket Internet, Amazon, Ebay, Dubizzle, Daraz and Foodpanda).

· Fast paced career prospects as part of one of the hottest and well-funded tech startups in the region.

https://retailo.zohorecruit.com/jobs/Careers/605534000009060992

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