About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
About the Job:
An opportunity has arisen for Assistant Manager eCommerce – Product to join the Brand & Digital Marketing Department in Jumeirah Group & Corporate office.
The main duties and responsibilities of this role:
• Coordinate management and optimisation of multiple, multi-lingual digital products focusing on functional and eCommerce performance
• Coordinate support / troubleshooting and requirement gathering:
o Direct (via CMS or GTM-hack) or indirect (via development vendor) resolution of commercial, functional, and technical issues raised by colleagues or guests
o Collect and leverage feedback from colleagues, guests, and vendors
• Deliver continuous optimisation of numerous digital products:
o Conduct regular audits, and leverage findings from user tests and digital analytics to understand product performance and identify improvement opportunities
o Leverage A/B testing and Conversion Rate Optimisation tools to demonstrate performance uplift
• Assist UX/UI lead in identifying and designing new/enhanced product features
• Assist content lead with advanced CMS activities (adding a new hotel, de-flagging, adding new add-ons, implementing content personalisation, hacking/tweaking UI, etc.)
• Manage functional aspects of an agile development lifecycle:
o Roadmap and prioritisation of product backlog
o Guidance and validation of user stories
o Coordination with analytics for tracking and A/B testing
o Sprint planning
o UAT
o Post-deployment impact analysis where possible
• In partnership with the IT team and relevant vendors, maintain and enhance performance of website and app management systems across multiple digital products:
o Speed and errors
o Content management system (reliable, intuitive, efficient, etc.)
o Translations (workflows and automation, not actual management of translation jobs, trouble-shooting connector issues)
Exclusions:
• Content management
• Design
About you:
The ideal candidate for this position will have the following experience and qualifications:
• University Degree (Essential)
• Agile project management – PMP or equivalent (Essential)
• At least 2 years operationally managing website creation/maintenance activities (Essential)
• Experience with integration of a Content Management System (Desirable)
• Experience in A/B testing and content personalisation (Desirable)
• Experience with mobile app management (Desirable)
• Basic knowledge of hospitality industry (Desirable)
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
Primary Location
: United Arab Emirates (AE)-Dubai-DubaiJob
: CommercialOrganization
: Group and Corporate [G&C]Job Posting
: Jan 26, 2022, 5:04:23 PM▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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