Air Logistics Customer Care Specialist, Kuehne Nagel, Dubai, UAE

 We are looking for an Air Logistics Customer Care Specialist to join our national office in Dubai.

Your Role

As a Customer Care Specialist you will be an important part of our Air Logistics Customer Care team within the Customer Care Location (CCL), responsible for direct interaction with our customers, proactive customer service and problem-solving. Just as important is ensuring that our Operational Care Centres (OCC’s) have all of the necessary information to be able to execute on our customer behalf. As the Customer Care Specialist, one of your primary goals will be to ensure that our customer's experience is a positive one every time that they engage with Kuehne + Nagel.

Your Responsibilities

• Support Regional Operational Key Account Manager for customer operational and Data Quality topics   
• Daily Monitoring of Shipment Status with carriers / KN Origin and Destination offices and proactively update customers about their shipment status , also ensure that all information is available in KN systems
• Provide weekly customer performance report to external and internal stakeholders (new requirements on existing reports such as KPI report, Data Quality, Shipment Visibility reports etc)
• Prepare the required slide related to KPI, performance and volumes for MBR - Update rates on customer’s system ,Monitor
• Invoice Creation for Customers. Resolve any issues immediately and make sure its submitted within agreed SLA  - Support with rate approval for Adhoc shipments, raising ticket and quote client.

Your Skills and Experiences

• Demonstrated experience in, and excellent knowledge of air logistics operations – both export & import
• Strong customer service orientation and an ability to communicate effectively and confidently and with an approachable and empathic nature
• Excellent organizational skills, strong interpersonal skills and the ability to problem-solve
• Strong affinity with required customer quality standards and able to work on own initiative as well as building strong relationships and collaborating with the team
• Excellent time management skills, able to set priorities, fulfil critical tasks in time and keep to deadlines
• Excellent knowledge of and ability with Microsoft Office (Outlook, Word and Excel) 
• Ability to understand and execute new processes
• Fluency in English is required

Good Reasons to Join

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

About Kuehne+Nagel

With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

 Ramona Kobor

 +49 151 441 47 430

https://jobs.kuehne-nagel.com/global/en/job/KUNAGLOBALREQ85857EXTERNALENGLOBAL/Air-Logistics-Customer-Care-Specialist?utm_source=linkedin&utm_campaign=linkedin

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

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Care Agent, Retailo Technologies, Riyadh, KSA

Job Description

Job Purpose:

Care Agent will act as a primary contact for Customers interested and will be responsible for assisting them in any challenges they may face, also will inform customers of the Products and Services which Retailo provides and project a professional company image through voice and online interactions.

​

What you'll do:

●        Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs).

●        Preparing reports for your Line Manager on performance against these KPIs.

●        Managing large amounts of calls in a timely and effective manner.

●        Solving customer problems; providing detailed and timely product and service knowledge to Customer or refer to concerned party for further actions.

●        Keeping records of all customer conversations on the Care team’s database.

●        Meeting targets in terms of quality of conversations.

●        Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.

●        Monitoring and driving performance across your operation and preparing relevant reports for your Line Manager.

Requirements

●        1-2 years of relevant experience in a call center environment preferably in any Tech startup or Retail background.

●        Bachelor’s degree in an appropriate field.

●        Fluency in English. Arabic language skills are an advantage.

●        Proficient in MS Office.

●        Knowledge of customer service practices and principles.

●        Excellent data analytical skills.

●        Superior listening, verbal, and written communication skills.

●        Ability to handle stressful situation appropriately.

●        Candidate must be present in KSA.

Benefits

What does the role offer?

·        A purposeful role with mentorship from an experienced founding team (including colleagues from Careem, McKinsey, Rocket Internet, Amazon, Ebay, Dubizzle, Daraz and Foodpanda).

·        Fast paced career prospects as part of one of the hottest and well-funded tech startups in the region.

https://retailo.zohorecruit.com/jobs/Careers/605534000009060992

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Please do submit your CV here as well >>>>>>>>

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If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

 

Take Action Now!

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Take the 1st step to SUCCESS. Click on Your Level of Experience:

 

✅ Entry Level (0-2 Years Total Work Experience) -->  

http://www.dubai-forever.com/entry-level-resume.html

 

 

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

http://www.dubai-forever.com/professional-level-cv.html

 

 

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

http://www.dubai-forever.com/mid-level-cv.html

 

 

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

http://www.dubai-forever.com/professional-level-resume.html

 

 

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

http://www.dubai-forever.com/executive-level-resume.html

 

 

Creative Manager, Careem, Dubai, UAE

 About Careem Pay:

Careem Pay is a critical enabler of Careem’s Super App vision, and a business with massive potential outside the existing Careem ecosystem. 

Careem Pay’s vision is to become the leading digital financial services platform of the region serving consumers, partners and merchants. Our purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services. 

As an early-stage start-up within Careem, we’re looking to build a team of energised, start-up-minded and ambitious colleagues who are super excited to launch Careem’s foray into the massive fintech opportunity in the region

The Careem Creative Studio 

The Creative Studio sits at the heart of the Careem marketing team - one collective of the region’s most exciting talent, capable of producing work for every brief and channel imaginable. 

This in-house agency serves the business across the most exciting product launches, brand initiatives, and key campaigns, with the ambition to create work that matches our awesome service, and stand apart with awesome campaigns that inspire. 

The Studio operates in a way to get the best from and for our talent, with the freedom to work on pro-active briefs across all of our services, and tailor made technical training for each person, to propel their creative growth. 

About the role:

• As a creative lead for Careem Pay, you have the opportunity to shape one of the most exciting fintech brands in the region, working directly with the marketing and creative directors to build the future of our services. 

• The role requires a strong strategic thinker - someone equally as passionate about shaping the brief as answering the brief, always looking to find the key insight to unlock amazing work. 

• You’ll dream up incredible concepts to match the ambition of our service, pushing creative thinking, and championing disruptive work. 
• You will own the execution of the work, not compromising on the highest levels of craft as you bring ideas to life. 

• You’ll be comfortable managing stakeholders - commercial teams as well as production talent will look to you for leadership throughout the campaign process. 

• You’ll need to think practically - not requiring outrageous budgets to create cool assets. 
• You’ll be plugged into what’s happening where - trends by channel and industry - you’re ahead of the game. 

The requirements 

• You’ll be a technically skilled creative, with 5+ years of experience producing great work either in a leading agency or client role. 
• You will have a good understanding and competence across Adobe, and be strong in briefing and managing others where production requires additional skills.
• You will own a craft and be hungry to grow. Static design and animation should be part of your toolkit, while film, editing & photography should all excite you.
• You will be able to take the key strategic & commercial goals for Careem Pay, design a content strategy to support them, and bring that strategy to life through the execution of creative across various channels.
• You’ll be a great communicator - able to articulate your ideas and thinking across different markets, inspiring those around you. 
• You are comfortable working in noise - able to run multiple projects with minimal oversight. You’ll thrive on ownership, and push yourself to be the best you can be. 
• A positive attitude is mandatory, Arabic speaking is a plus.

https://boards.greenhouse.io/careem/jobs/5859652002

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Please do submit your CV here as well >>>>>>>>

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And you will wonder why you never get an INTERVIEW CALL...

 

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Take the 1st step to SUCCESS. Click on Your Level of Experience:

 

✅ Entry Level (0-2 Years Total Work Experience) -->  

http://www.dubai-forever.com/entry-level-resume.html

 

 

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

http://www.dubai-forever.com/professional-level-cv.html

 

 

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

http://www.dubai-forever.com/mid-level-cv.html

 

 

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

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✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

http://www.dubai-forever.com/executive-level-resume.html

 

 

Graphics Designer, H. M. Al Rugaib & Sons, Al Khobar, KSA

 We're seeking for motion graphic designer to help create

animated 2- or 3-dimensional images. Work is produced for media, such as the
Internet. Mediums include broadcast titles, commercial and Web ads, and content
for mobile devices.

Also use video and photography equipment to capture images or
audio devices for multimedia projects. They identify the best techniques and
methods to communicate material.

Motion graphics designers are responsible for the creative
process at different stages. Conceptualization, story boarding, animating, and
editing are just a few of the phases involved. Other duties may include key
framing and typography.

Job Responsibilities:

• Conceptualization and Story boarding
•  Animating /creating motion graphics
•  Editing videos

 Sound editing Design and draw the graphic elements, such as; typography shapes, and colors.

Requirements

•  Bachelors in Graphic Designing or certifications in Illustrator, After Effect etc.
•  Highly creative and versatile with conceptual clarity.
•   Knowledge about the latest trends in the market pertaining to the field of designing.
•   Hands-on experience about video editing tools and film/animation software’s like After Effect, Premiere pro, final cut, or other editing software’s.
•  Ability to work under pressure and meet the deadlines.

https://alrugaib.jobsoid.com/j/36410/graphics-designer?source=linkedin

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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...

 

Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:

 

✅ Entry Level (0-2 Years Total Work Experience) -->  

http://www.dubai-forever.com/entry-level-resume.html

 

 

✅ Junior Professional Level (2 - 5 Years Work Experience) -->  

http://www.dubai-forever.com/professional-level-cv.html

 

 

✅ Mid Level Professionals (5 - 8 Years Work Experience) -->  

http://www.dubai-forever.com/mid-level-cv.html

 

 

✅ Senior Professional Level (8 - 15 Years Work Experience) -->  

http://www.dubai-forever.com/professional-level-resume.html

 

 

✅ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

http://www.dubai-forever.com/executive-level-resume.html