Job Description
Responsible for overseeing all aspects of mall management including but not limited to leasing, tenant relations, business planning, fiscal management, facilities & operational management and control of all maintenance, inspection, and safety functions.
Develop a structured business plan for the mall covering all key components of mall operation.
Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.
Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure
Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
To ensure smooth and positive relationship with the tenants, suppliers, and contractors
Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
Preparation and development of marketing and annual event plans/calendar
Follow up on the collection of monies owed from tenants and implementation of contractual terms
Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
Follow legal procedures with respect to mall operations and tenant interactions
Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
Take steps to improve customer services inside the mall
Perform other tasks as assigned.
Requirements
Graduate degree / MBA in either business, retail management and/or retail real-estate
Extensive knowledge of retail real estate industry
Minimum 5 years of mall management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
Mixed use development experience
Experience with luxury segment of the market
Sound working knowledge of computer software applications
Experience in mall development, tenant delivery opening and new site management. Strong business acumen and good technical knowledge of Commercial/Shopping Mall Facilities
Good understanding of mall management, operations
Strong mall specific financial acumen, budgeting
Good understanding of tenant mix and zoning
Good understanding of mall operations and associated policies and procedures
Good understanding of mall marketing, advertisement, social media and promotion
Knowledge of managing leasing contracts and negotiation, exposure to tender management
Understanding and experience in managing Service Level Agreements, ie cleaning, security, facilities management etc.,
Strong negotiations and sales skills
Excellent interpersonal skills
Leadership and decision-making qualities are essential
Possess good Arabic and English skills (both written and spoken)
Excellent Customer Service Skills
A good team player with strong analytical skills
Able to be trusted with confidential and sensitive company information
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