Support Engineer- Microsoft, Vancouver, Canada

 Support Engineer- Microsoft, Vancouver, Canada


Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

 
Responsibilities

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 
Qualifications

Required:
• BA, BS degree or 2-3 of relevant experience in similar positions (Technical Support experience - in Tier 3)
• Experience with Microsoft Azure Data Platform with a focus on Azure Cosmos DB.
• Experience in any RDBMS or an understanding of general RDBMS concepts.

Preferred
• Experience with Azure Data Explorer or any NoSQL database systems like Mongo DB, Cassandra DB, etc.
• Achieved one or more Azure data platform certification
• Exam DP-200: Implementing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-201: Designing an Azure Data Solution - Learn | Microsoft Docs
• Exam DP-203: Data Engineering on Microsoft Azure - Learn | Microsoft Docs
• Programming (.NET or Java) and debugging experience

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.



Apply here:

https://careers.microsoft.com/us/en/job/1203463/Support-Engineer?jobsource=indeed&utm_source=indeed&utm_medium=indeed&utm_campaign=indeed-feed

=======================================================================

You may also submit your CV here >>>>>>>>
https://www.dubai-forever.com/submit-your-cv.html


Recruiting Agency Registration:- We register you with 30 leading recruiting agencies that are perfectly suited to your sector/ industry.

Navigate here, to read more:

https://www.dubai-forever.com/recruiting-agency-registration.html