Solutions Architect- Snowplow Analytics, London, UK
The opportunity
This role sits in our Customer Delivery team, reporting into the Customer Delivery Lead. The role requires you to be both technical, customer facing and consultative. As a Solutions Architect, it is absolutely essential that you are curious about our customers and the problems they are trying to solve.
At Snowplow we see activating our customers as one of the most important functions of our business in terms of retaining and delighting customers. We aim to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this.
We are currently looking to hire data-driven, technical, customer-facing people to join the Customer Delivery team. So if you are excited about working in a fast-paced environment, developing a deep understanding of how companies architect their data stack, and helping companies use data to drive business decisions, then we would love to hear from you.
We work directly with data teams to train them on the Snowplow product, co-design and develop solutions, implement use cases and quantify business value.. The role gives you a unique opportunity to be in a team that interacts with numerous internal departments including Engineering, Product, Sales and Marketing, which will allow you to interact with numerous departments outside of the immediate team.
The environment you’ll be working in
Culture is incredibly important at Snowplow, and our company values of Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence, are at the heart of everything we do. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. You’ll be in a team that is based in the USA, UK and Australia, so we really promote a remote-first environment.
What you'll be doing
● Working on new Enterprise customer onboardings to map their business needs and design Snowplow centered solutions tailored to the problems they are trying to solve as a business.
● You will handle higher value accounts, which will require you to be more embedded with the customer, because you’re helping them deliver value with data given organisational complexity. You’ll work collaboratively with our customers to reach their goal.
● Work alongside Strategic Customer Success Manager to design onboarding and activation projects to widen our customers’ usage of Snowplow and develop their success roadmap for the first 12 months of Snowplow adoption and beyond.
● Educating, retaining and growing our customers through delivering tailored workshops to our costumers.
● Develop collaboratively with our Solution Architects the technical artefacts that support organisational success of Snowplow (data models, data product design specs, tracking strategies etc)Create customer-facing documentation and suggest process improvements for the role.
● Develop domain expertise in our key verticals through deep customer collaborations, general research, attending industry events/conferences.
● Identify product feedback from customers, spotting trends and surfacing to help shape product roadmap and influence how our tech evolves.
● Be fluent in the technology and able to train newer team members.
● Develop your personal brand by helping with marketing events and webinars.
What you bring to the team
● Data is your thing. A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack. You’ll know SQL and have data modelling experience, and be practiced at manipulating data.
● You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly, showing them what conceptual ideas look like in reality.
● Creative Problem Solver. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads).
● Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data. You enjoy helping individuals and teams to learn new skills and master technologies.
● Excellent communication skills. Excellent listener, a patient teacher and an empathetic data professional. You make complex concepts easy to understand by showing how they work in practice. You’ll also be a pro-active team player that collaborates with colleagues on projects.
Ideal, but not essential
● Previous experience of using Snowplow, whether Snowplow BDP or open source.
● Experience working either client-side or agency-side as an analyst, analytics engineer, data engineer or data scientist.
What you’ll get in return:
● A competitive package, including share options
● 25 days of holiday a year (plus public holidays)
● Freedom to work from wherever suits you best
● Cycle to work scheme
● Two fantastic company Away Weeks in a different European city each year (or when this isn’t possible, we have “Stay Away Weeks”)
● Mental health support including therapy sessions
● Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems
● Grow and develop in a fast-moving, collaborative organisation
● MacBook Pro
● Convenient location in central London for those who want to work there
● Continuous supply of Pact coffee and healthy snacks in the office when you’re here!
Apply Here:
https://jobs.lever.co/snowplowanalytics/f7f7e093-41fc-4e1a-9570-262fee0a39d0
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