Junior IT Engineer- Watersons, Durham, UK

 Junior IT Engineer- Watersons, Durham, UK


About the Junior IT Engineer role

We’re looking for a Technology Consultant to join our expanding global Remote Services team as a Junior IT Engineer, supporting our clients and their IT infrastructure on a day-to-day basis. For this role you’ll need excellent time management and customer services skills. You’ll be dealing with a variety of end-user IT incidents and service requests daily and will be the first point of call for our clients. This is a challenging role with room to grow and develop within a fast-paced environment dealing with all manners of technology. No 2 days are ever the same!

You’ll have a passion for technology, with a can-do attitude and great problem-solving skills. Ideally, you’ll have previous experience in an end-user support role. However, this is not essential, and we’d love to hear from you if you think you have what it takes.

Your progression is important to us, as we want you to stay with us for the long haul, so ideally, you’ll be a driven individual and a self-starter.

Responsibilities for the Junior IT Engineer-

The successful candidate will be responsible for investigating a wide range of technical issues, mainly around end-user support. You’ll be joining our Quick Wins team, on the front line with end-user issues. This is a great opportunity to step into the world of IT and deal with the following:

    Prioritise and assess the impact of new incidents via phone, portal, and email
    Implement fixes and resolve technical issues up to a 2nd line support level
    Provide outstanding first touch support and customer experience
    Liaise with colleagues to ensure quality is being upheld and services are delivered in a timely manner
    Work within SLA wherever possible to provide timely responses and resolution to incidents and service requests
    Manage your own queue and provide regular updates to customers
    Record your time accurately to ensure accurate billing for clients
    Continually look for improvements for our customers businesses and value-add through the use of technology

Requirements for the Junior IT Engineer

Some of the key technologies we deal with are listed below. Although any experience is advantage, we don’t expect you to know everything and encourage development in these areas:

    Windows 10
    macOS
    General end-user application support
    Key Windows Server Roles
    Active Directory
    Exchange 2013+
    DFS
    DHCP
    DNS
    Remote Desktop Services/Citrix
    SCCM
    SQL Server
    SharePoint
    Microsoft/Office 365 Administration
    Unified Communications solutions – Skype for Business/Microsoft Teams/Mitel
    Virtual Infrastructure – VMware
    Backup Solutions – Veeam

Desired competencies

    Team player
    Customer service
    Self-starting
    Willingness to learn and develop
    Excellent communication skills
    Able to work independently and make decisions
    Awareness of new technologies and trends
    Eye of detail and quality

As a Junior IT Engineer you will build relationships with prospective and active clients across the business and act as their trusted advisor; helping them to secure their business through the pragmatic use of technology and protect them from incoming threats.

If you enjoy a varied environment, sharing your knowledge and experience to support, coach and mentor your colleagues, then we want to hear from you.

Your progression is important to us and your career development is up to you. We commit to invest in our people and reward you for your commitment and effort.

This role can be based in either Glasgow or Durham and does have some travel responsibilities. Currently we’re utilising technology to work remotely and continue our great work\



Apply here:
https://www.waterstons.com/careers/junior-it-engineer-262021

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