IT Support Engineer- B Capital Group, Singapore

 IT Support Engineer- B Capital Group, Singapore


POSITION SUMMARY:

B Capital Group is looking for an outstanding IT Support Engineer to join our growing global IT team. You will be supporting full cloud-based technologies and end user devices that help with our investment processes.

You should understand Networking, System Administration and Helpdesk Support. Although you are not expected to be an expert in any one of these areas, you will need to manage them at various times and hold your own on a technical level.

There is a high degree of ownership; you should have excellent business and communication skills with the ability to work with technical and non-technical stakeholders alike.


BASIC JOB RESPONSIBILITIES:

    Work as a global IT operations team providing world class support to the company
    Handle global employee onboarding and offboarding
    Provide day-to-day IT operational support to employees
    Provides effective and timely resolution for users’ problems and queries
    System and account management of Software-as-a-Service applications used by the company
    IT asset management including procurement and inventory management
    User guides and policy creation and documentation
    Keep abreast of technology evolution and recommend upgrades or improvements

BASIC JOB REQUIREMENTS:

    Graduated with Bachelor degree in Computer Science /Information Technology or relevant degree  
    At least 3 years of relevant experiences in cloud networking, System Administration and Helpdesk Support
    IT certification is advantageous
    Experience with Office 365, Network and Server equipment is preferred
    Experience in supporting Windows or MacOS systems
    Experience in IT documentation and inventory management
    Experience in IT procurement and vendor management
    Able to work independently, resourceful in exploring and understanding the technologies used by the company
    Able to troubleshoot technical issues remotely
    Able to work with users of variable technical prowess
    Experience in white glove or VIP support
    Experience with PowerShell scripting and usage
    Ability to occasionally work outside normal office hours to accommodate United States time zones, including responding to timely urgent  requests as needed
    Strong customer-oriented attitude and interpersonal skills
    Excellent written and verbal communication skills
    Excellent problem-solving and prioritization skills



Apply here:
https://www.bcapgroup.com/careers/?gh_jid=4842221003

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