Customer Service Representative (Teller)- AL AHLI BANK OF KUWAIT

 Customer Service Representative (Teller)-  AL AHLI BANK OF KUWAIT


Job Purpose

Deliver high quality service to customers through providing banking services
Generic Accountabilities
Generic Accountabilities are not specified for this role
Specific Accountabilities

    Customer enquiries: Respond to customer enquiries and provide customer service and support
    Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
    Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
    Reconciliations: Perform end of day reconciliations accurately and on time
    Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
    Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
    Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
    Other: Perform any addition duties that assigned by Manager

Education
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
Experience

    Experience gained as part of the ABK training programme
    Experience of operational processes and procedures
    Handling customer issues and providing customer service

Skills

    Knowledge of products & services
    Understanding of customer needs
    High customer service level
    Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers
Competencies
Valuing Differences
Leveraging Feedback
Quality Orientation
Earning Trust
Technical/Professional Knowledge and Skills
Applied Learning
Communication
Managing Work


Apply here:
https://careers.eahli.com/job/Costumer-Service-Representative-%28Teller%29-Al-A/640632401/

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