Branch Manager (M) RBD- AL AHLI BANK OF KUWAIT

 Branch Manager (M) RBD-  AL AHLI BANK OF KUWAIT



Job Purpose

To lead a branch operation and ensure 1) performance objectives are achieved or exceeded 2) high customer service levels are delivered and 3) risk/loss is minimized
Generic Accountabilities
1. People Management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks
Specific Accountabilities

    Branch management Propose plans and activities for the branch which align with RBD’s overall objectives
    Sales Manage branch sales activities and deliver branch sales in line with budget
    Business development Develop marketing and business opportunities by representing the bank externally and in the community
    Business banking Manage business customers and ensure services offered and delivered are in line with guidelines
    Priority customers Manage priority customers and deliver sales of services and products
    Customer service Deliver excellent customer service, manage customer service initiatives service and ensure high levels of customer satisfaction.
    Customer accounts Manage requests for loans etc. within authority matrix
    Branch operations Manage branch operations to ensure all operations and processing are in line with timeframes and procedures
    Marketing Manage marketing and sales campaigns and initiatives
    Premises Manage premises issues and ensure refurbishment, security and maintenance issues are addressed

Education
Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management
Experience

    At least 7 years’ banking sector experience
    Experience of a range of retail banking roles

Skills

    Knowledge of retail banking products and services
    Good understanding of customer needs
    Knowledge of retail network operations and procedures

Work Contact

Internal Stakeholders: All Consumer  Banking  Departments, Operations, Other ABK departments as necessary

External Stakeholders: ABK Customers, Visitors
Competencies
Coaching the Sales Team
Initiating Action
Targeting Sales Opportunities
Building Customer Relationships
Creating a Service Reputation
Aligning and Executing Sales Strategy
High-Impact Communication
Driving for Results



Apply Here:
https://careers.eahli.com/job/Branch-Manager-%28M%29-RBD-Al-A/661131701/

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