Service Manager - Trucks, FAMCO, Dubai, UAE
About the Position:
We are currently looking to recruit an experienced Service Manager for our Truck Division in Famco who will strategically manage and develop all aspects of Volvo Trucks Service operations while focusing on delivering excellent customer service, parts sales and margin, workshop productivity and efficiency, to ensure profitability.
Reporting to the Head of the Division, you will be responsible for the following tasks.
Ensure that the workshop achieves the budgeted net sales, gross margin and net contribution which results towards the company’s overall budget achievement
Plans and ensures optimal use of facilities available at the workshop for running the business operations.
Do monitor, mentor and develop his team members to achieve high level of team performance that creates desired level of customer satisfaction and achievement of the service centre business objectives
Manage the Bodyshop operations in Dubai and Abu Dhabi
Ensure customer satisfaction
Coordinate with different Truck customers for contract renewals, payment collection, and job card approvals
Maintain direct contact with customer for all related activities including monthly reports to FAMCO management and customer.
About the You:
To consider you for this position you will have the following experience:
Diploma or equivalent further education in a business management or automotive subject
Minimum of 10 years’ experience in aftersales management capacity in commercial vehicles industry preferably in the truck division
Detailed knowledge and understanding of the truck industry in terms of service, parts and parts sales.
Balance sheet, profit & loss, cash flow and standard business metrics.
General user of: Microsoft office packages, workshop loading, and parts management systems
Excellent English communication skills
Apply here:
https://www.afuturewithus.com/job/Dubai-Service-Manager-Trucks-I-FAMCO-I-Dubai/728118201/
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