Reservations Agent- La Cigale Hotel, Doha, Qatar

 Reservations Agent- La Cigale Hotel, Doha, Qatar


What is in it for you:

    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies and the opportunity to earn qualifications while you work
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21



What you will be doing:

 

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following below points on the same time to handle reservation requests from individuals, companies and travel agents, received either by telephone, fax, e-mail, or any other communication tools like LQA and JD power to maintain high standards of service and hospitality at all time.

Duties and Responsibilities:

    Consistently offer professional, friendly and engaging service
    Book and enter room reservation requests using the Property Management System
    Process reservations by mail, telephone, e-mail, fax or any OTA’s System
    Process reservations from sales offices, other hotel departments and travel agents or company
    Knowledge of available room types, as well their location and layout
    Knowledge of the selling status, rates and benefits of all packages
    Knowledge of hotel facilities
    Handling guest special requests, preferred room type, offering smoking or non-smoking room
    Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy
    Communicate with other departments for VIP guests, or any special requests to be arranged by other departments
    Co-ordinate airport pickups and other transportation requests
    Knowledge of contracted policies with other companies, agents and OTA’s
    Reporting to the Reservations Director for all reservation requests, or any new information should be known as well any difficult situation
    Enter rooming lists while ensuring accuracy, as required
    Update reservations ensuring a flawless check in and check out process
    Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
    Liaise with Sales and other departments as required
    Answer telephone and email inquiries in a timely manner (within the working hours)
    Assist guests regarding hotel facilities in an informative and helpful way
    Follow department policies, procedures and service standards
    Follow all safety policies
    Other duties as assigned must be followed
    Handling reservation filing procedures
    Prepare daily reservation file, to be delivered to the Front Desk
    Shares knowledge and skills with other colleagues and departments

 

 

Your experience and skills include:

 

    Fluency in English required (verbal & written)
    Strong telephone skills
    Excellent telephone manners, telephone voice
    Strong typing and clerical skills, organized and detail oriented
    Strong interpersonal skills
    A hospitality diploma is an asset
    Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset
    Prior experience in customer service an asset
    A passion for guest service
    Excellent team spirit
    Ability to handle many conflicting priorities at any given time
    Able to work well under pressure
    Must be willing to work shifts (incl. Night shifts)
    Knowledge of a another language an asset


Apply Here:
https://careers.accor.com/global/en/job/ACCOGLOBAL21022764ENGLOBAL/Reservations-Agent?utm_source=indeed&utm_medium=phenom-feeds

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