Receptionist- Raffles Makkah Palace, KSA

 Receptionist- Raffles Makkah Palace, KSA


Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
     
    What you will be doing:
    Register and room all guest arrivals according to established procedures
    Perform check-in, check out, and room change procedures and ensure all data are accurately entered into the hotel system
    Maintain cashier float and ensure accurate daily reports of all money received
    Cash hotel guests’ personal and travelers' checks and assist with currency exchange
    Keep abreast of all modifications to accounting policies and procedures
    Attend to guests’ request of using the service of safety box at all times
    Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
    Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
    Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
    Ensure that the guests depart the hotel with a positive impression of hotel service
    Perform the audit balances and prepare all reports for audit in an orderly fashion
    When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals
    Maintain comprehensive knowledge of standard reservation procedures
    Maintain exemplary department standards of behavior and appearance and attitude
    Ensure the front desk work area is kept clean and in an orderly state at all times
    Is fully aware of the Credit policy
    Adhere to OH&S policies and procedures
    Perform related duties and special projects assigned

    PERSONAL ATTRIBUTES:
    Strong written and verbal communication skills in English
    Able to develop rapport with and gain support from Colleagues and Management staff
    Ability to work cohesively with co-workers as part of a team
    Ability to focus attention on guest needs, remaining calm and courteous at all times
    Ability to promote positive relations with all guests and patrons
    Able to exercise good judgment with difficult guests
    Understanding and ability to work in a multi-cultural environment


Apply here:
https://careers.accor.com/global/en/job/ACCOGLOBAL21023145ENGLOBAL/Receptionist?utm_source=indeed&utm_medium=phenom-feeds

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