Manager, Quality Assurance Auditor- Hilton, Dubai, UAE

 Manager, Quality Assurance Auditor- Hilton, Dubai, UAE


 JOB DESCRIPTION

Recently named the #1 company to work for in the U.K. by Great Places to Work, Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,400 properties and over 1 million rooms in 119 countries and territories. In the 102 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 112 million members in our award–winning customer loyalty program, Hilton Honours.

What will I be doing?

This role will be technically home based but will travel over 90% of the time conducting quality assurance audits for hotels (primarily focused on but not limited to) Turkey and the Middle Eastern Region. Ideally, applicants will have fluent Turkish language skills.

This position will travel daily to evaluate hotels and collaborate in protecting the integrity of the Full, Focus & Lifestyle Brands. The position will ensure effective auditing in terms of cleanliness, condition, service, guest safety, hotel openings, and brand standards. The Manager, QA Auditor will conduct a review of the audit with the General Manager of the property prior to leaving the hotel and generate reports with images of the inspection for analysis by numerous parties.

•    This position requires the Auditor/Manager to have strong communication skills to provide QA support and guidance for owners, operators, general managers, vendors, and corporate liaisons.  
•    Perform routine Quality Assurance evaluations.
•    Address inquiries and communications made internally, both verbally and in written communications inclusive of inquiries from General Managers, Auditors, Owners, Sr. Directors, Vice Presidents, Brand teams, Architecture, Design & Construction, and Human Resources.
•    Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
•    Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
•    Participate in Consistency exercises and contribute to content and projects as necessary.
•    Participate in activities outside of QA to gain a better knowledge of other departments.

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

What are we looking for?

This role supports hotels throughout Turkey and the Middle-East and we are looking for someone who has worked within a hotel-based management role (ideally at GM level). Turkish language skills are preferred / highly advantageous and the job holder will ideally be able to access the holy cities of Mecca and Medina in KSA. The role will involve travel over 90% of the time within the allocated region.

Success in this role will demonstrate itself through the following attributes and skills:

•    Proven track record of being highly coordinated, independent, and motivated.
•    Successful at multi-tasking, while demonstrating robust knowledge of hotel operations, including front and back of the house operations, including F&B operations, product replacement cycles, renovations, and physical upgrades in addition to all relevant Brand standards.
•    Excellent project management skills, allowing you to direct multiple projects at a time. Experience in managing multiple personnel is also required.
•    Ability to analyze and discuss hotel performance metrics at the owner/management company level.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

•    High School Diploma/GED
•    College Diploma
•    Significant experience as a hotel General Manager or Executive Committee member
•    Significant management experience
•    Working knowledge of Microsoft Office
•    Multi-departmental hotel experience
•    Driver's License
•    Ability to travel 90% of the time



Apply here:
https://jobs.hilton.com/us/en/job/HILTGLOBALMEA011K4EXTERNALENUS/Manager-Quality-Assurance-Auditor?utm_source=symphony&utm_medium=phenom-feeds&utm_medium=%2522mcloud%252Djobads%2522&utm_campaign=&utm_content=Manager%252C%2520Quality%2520Assurance%2520Auditor&utm_term=HILTGLOBALMEA011K4EXTERNALENUS

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