Call Center Agent- Alghanim Industries, Kuwait

 Call Center Agent- Alghanim Industries, Kuwait


Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities

    Comply with staffing schedules and break allowances
    Provide customers with accurate information at all times
    Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
    Create complaint tickets correctly, in adherence with policies and procedures
    Update the database with the most recent customer information
    Handle stressed, angry and confused customers in the most positive way possible
    Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

    Prior experience in a customer service role
    Good communication skills
    Able to communicate in Arabic and English
    Good computer skills

Education
Bachelor’s Degree


Apply here:
https://careers.alghanim.com/job/Call-Center-Agent/728555601/

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